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Logging Recorders

Communication Centers

Unified Communication Centers are implemented to cut costs, share resources, and improve inter-department responsiveness, but they also introduce new challenges. One of those challenges is implementing an effective recording solution, especially in shared communications environments.

Exacom has deployed our market-leading solutions in communcations centers around the world. Our ecosystem is designed to tackle these challenges and introduces tools/features to make it easier for you to serve your communities and customers.

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Recorders for Comm. Centers

The features & reliability you need.

  • Single interoperable solution for multi-site environments

  • Partition recordings by team, department, agency, or organization

  • Flexible deployment technologies

  • Capable of being fully-redundant

  • Real-time fault monitoring

  • All recording solutions are field-tested & industry-proven
  • Leverage tools like instant recall, review, export, and redaction
  • Review your staff with optional Quality Assurance software
APCO P25   |   NENA i3   |   DMR    |   FirstNet    |   SIP

Record Your Specific Communications

Because of our close relationships with industry-leading technology providers, you can rest assured that our recorders work within your existing communications infrastructure—not just now, but in future as new technologies are implemented.

Phone & VoIP Systems

Analog Phone

Avaya SIP/H.323

Cisco SIP

IPC Unigy »

Mitel

Nortel

Shoretel

Siemens

SIP

& More!

Radio & RoIP Systems

L3Harris™ VIDA P25 w/wo Encryption »

EFJohnson/Kenwood P25

Motorola Solutions™ » Airbus/Cassidian P25 w/wo Encryption ASTRO P25 w/wo Encryption MOTOTRBO

Tait Radio » DMR Tier 2 Conventional Radio DMR Tier 3 Digital Trunked Radio

Telex

& More!

Dispatch Consoles

Avtec Scout

Catalyst

L3Harris Maestro, Symphony

Motorola Solutions MCC7500, MIPS5000, WAVE

Telex Vega

Zetron ACOM, MAX Dispatch

PSAP Software

Compunetix

Emergency Call Worx

Intrado Formerly West

Motorola Solutions™ Vesta Formerly Airbus

Solacom

And More!

Contact Us to Discuss Your Specific Recording Needs

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Powerful Recording Systems

Find Recordings Faster

Leverage Global and User views to segment recordings by source, type, or metadata. Use any of our 14 search & filter methods to locate records quickly. Tag records by case number to recreate incidences, or bookmark a timestamped location to come back to.

Recordings & Metadata At Your Fingertips

Find a record, tag, bookmark, export or download it, and redact sensitive information—all within the same software window. Plus, powerful playback features like monitor, chain, repeat, and constant-pitch variable speed make examination seamless.

View Current/Ongoing Interactions

Quickly access and replay current/recent activity across all channels, system-wide. Access to this area can be partitioned by user, team, department, agency, or organization. Unlike some other loggers, our Instant Recall features are built right into our main software window.

Never Miss a Recording

Recordings are automatically backed up to a secondary storage location. Real-time fault monitoring alerts you if something goes wrong. Recorders can be set up in redundant or geo-diverse** redundant configurations for 24/7/365 up-time. Learn more about redundancy.

Share The Recorder (And Costs) Without Sharing Data

Now, you can partition access to records by user, team, department, agency, or organization. A single recorder (and associated costs) can be shared across multiple departments or organizations while only allowing appropriate access to recordings.

Be Ready for Whatever Comes

Record voice, text/SMS, metadata, events, photos and video from a variety of communications platforms that support the latest industry standards like NG 9-1-1 i3 SIPREC and P25. Be confident that your recorder will be ready to tackle your needs not just now but also in the future.

Recording & Access Designed For Your Organization

Cost-Savings | FLexibility | Scalability

To protect your organization and leverage real insights, you need to record communications wherever they happen. You also need to be able to flexibly access those recordings and information. Our solutions are uniquely engineered for these complex business requirements.

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Distributed Multimedia & Voice Logging Recorders

Why Choose Exacom?

Flexible Recording Capabilities

Record nearly every kind of data at any location, anytime you want, and in a variety of methods.

Driving Industry Advancements

We work on your behalf to advance industry standards, integrations, and technologies—so you don’t have to.

Stronger Integration Partnerships

We work on your behalf to advance industry standards, integrations, and technologies—so you don’t have to.

IT-Friendly Recording Solutions

IT Departments love us! We offer a variety of flexible deployment options, automatic backup and alerting features, and more.

Scalable, Cost-Effective Solutions

Our systems scale from small and simple to large and complex, so you don’t pay for more than you need.

Field-Tested & Industry-Proven

We’ve been designing recording technology for over 30 years and have successful installations around the world.

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IT-Friendly Recording Solutions

Software features that will keep your IT team happy and your communications systems healthy.

  • Flexible Deployment Configurations
    From on-premise to virtual to cloud, we work with you to determine the best solution to fit your situation.

  • Software-Focused Approach
    Our recording is 100% software-based. That makes them highly scalable and easily maintained or upgraded.

  • Pure COTS Hardware
    Best-in-class commercial-off-the-shelf (COTS) hardware provides a wide range of alternatives to deliver on simple and complex configurations.

  • No-Hassle Monitoring Features
    Our systems include SNMP-based self-monitoring software that alerts you as soon as there’s an issue.