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Communication Centers

Unified Communication Centers are implemented to cut costs, share resources, and improve inter-department responsiveness, but they also introduce new challenges. One of those challenges is implementing an effective recording solution, especially in shared communications environments.

Exacom has deployed our market-leading solutions in communcations centers around the world. Our ecosystem is designed to tackle these challenges and introduces tools/features to make it easier for you to serve your communities and customers.

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Recorders for Comm. Centers

The features & reliability you need.

  • Single interoperable solution for multi-site environments

  • Partition recordings by team, department, agency, or organization

  • Flexible deployment technologies

  • Capable of being fully-redundant

  • Real-time fault monitoring

  • All recording solutions are field-tested & industry-proven

  • Leverage tools like instant recall, review, export, and redaction

  • Review your staff with optional Quality Assurance software

APCO P25   |   NENA i3   |   DMR    |   FirstNet    |   SIP

Record Your Specific Communications

Our recorders work within your existing communications infrastructure—not just now, but in future as new technologies are implemented.

Phone & VoIP Systems

Analog Phone

Avaya SIP/H.323

Cisco SIP

IPC Unigy »

Mitel

Nortel

Shoretel

Siemens

SIP

& More!

Radio & RoIP Systems

L3Harris™ VIDA P25 Radio w/wo Encryption »

EFJohnson/Kenwood P25 Radio

Motorola Solutions™ »
Airbus/Cassidian P25 Radio w/wo Encryption
ASTRO P25 Radio w/wo Encryption
MOTOTRBO Radio

Tait Radio »
DMR Tier 2 Conventional Radio
DMR Tier 3 Digital Trunked Radio

Telex

& More!

Dispatch Consoles

Avtec Scout

Catalyst

L3Harris
Maestro, Symphony

Motorola Solutions
MCC7500, MIPS5000, WAVE

Telex Vega

Zetron
ACOM, MAX Dispatch

PSAP Software

Compunetix

Emergency Call Worx

Intrado
Includes Text-to-911 Formerly West

Motorola Solutions™ Vesta
Formerly Airbus

Solacom

And More!

Let’s Build Your Customized Recording Solution, Today

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Feature-Packed Recording Software

Powerful Recording Systems

Recorded Media At Your Fingertips

Filter recordings by source, type, or metadata. Use any of our 14 search & filter methods to locate records quickly. Find a record, tag, bookmark, export or download it, and redact sensitive information—all within the same software window.

Recall Recent & Ongoing Interactions

Quickly access and replay current/recent activity across all channels, system-wide. Access to this area can be partitioned by user, team, department, agency, or organization. Unlike some other loggers, our Instant Recall features are built right into our main software window.

Never Miss a Recording

Recordings are automatically backed up to a secondary storage location. Real-time fault monitoring alerts you if something goes wrong. Recorders can be set up in redundant or geo-diverse* redundant configurations for 24/7/365 up-time. Learn more about redundancy.

Share The Recorder (And Costs) Without Sharing Data

Partition access to records by user, team, department, agency, or organization. A single recorder (and associated costs) can be shared across multiple departments or organizations while only allowing appropriate access to recordings.

Why Choose Exacom?

Cybersecurity At the Forefront

Our recorder is the only one certified by the DoD for Cybersecurity and Interoperability, and we’ve taken countless other measures to ensure our customers’ security.

Flexible Recording Capabilities

Record nearly every kind of data at any location, anytime you want, and in a variety of methods.

Driving Industry Advancements

We work on your behalf to advance industry standards, integrations, and technologies—so you don’t have to.

IT-Friendly Recording Solutions

IT Departments love us! We offer a variety of flexible deployment options, automatic backup and alerting features, and more.

Scalable, Cost-Effective Solutions

Our systems scale from small and simple to large and complex, so you don’t pay for more than you need.

Field-Tested & Industry-Proven

We’ve been designing recording technology for over 30 years and have successful installations around the world.

View All Benefits

IT-Friendly Recording Solutions

Software features that will keep your IT team happy and your communications systems healthy.

  • Flexible Deployment Configurations
    From on-premise to virtual to cloud, we work with you to determine the best solution to fit your situation.

  • Software-Focused Approach
    Our recording is 100% software-based. That makes our recorders highly scalable and easily maintained or upgraded.

  • No-Hassle Monitoring Features
    Our systems include SNMP-based self-monitoring software that alerts you as soon as there’s an issue.

  • Pure COTS Hardware
    Best-in-class commercial-off-the-shelf (COTS) hardware provides a wide range of alternatives to deliver on simple and complex configurations.