Web-Based QA/QI Software

For Public Safety Agencies

A proud partnership with:

Admin Control at Your Fingertips

  • Easily Add & Remove Users/Employees to the Software

  • Give Each Employee 1 of 3 Role-Based Accessed Levels

  • Flag Any User as an “Evaluator” to Allow them to Create Evaluations

APCO/NENA Pre-Built Forms

This is an easy solution the APCO/NENA ANS Standard for “Establishment of a Quality Assurance & Quality Improvement Program for Public Safety Answering Points (PSAPs).”

  • Call Taking for Police Incidents
  • Dispatching for Police Incidents
  • Call Taking for Fire Incidents
  • Dispatching for Fire Incidents
  • Call Taking for EMS Incidents
  • Dispatching for EMS Incidents

Customize & Build Evaluation Forms

Save time and hassle creating and managing your forms.

  • Use Pre-Loaded or Custom Build New Forms

  • Manage Forms in Bulk

  • Use Form Wizard to Create Categories & Questions

  • Each Form Can Require Evaluators & Employees to Sign Evaluations

QA Software Works Independently From Your Logging Recorder so that any Agency Can Use it Regardless of Your Recording Platform.

Personal Dashboards for Each Employee

  • Specific Evaluation Details, such as Percentage, Date/Time of Call, & Nature of Call

  • Total Number of Evaluations

  • Average Overall Score

  • Personal Employee Information
  • And More!

Agency-Wide Dashboards & Reports

  • Performance Score by Month

  • Usage of Specific QA Forms

  • Top Performers

  • Total Evaluations & Average Score

  • And More!