Multimedia Logging Recorder

Digital Voice Logging Recorder (VLR)

Exacom’s robust logging recorder platform, HindSight 4, addresses the challenges within mission-critical data and audio recording. Intuitive, scalable, and secure, this voice logger is field-proven with installations ranging from single-sites to complex multi-site configurations.

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HindSight 4

Integrations
Software Features
The Whole Package
Deployment Options
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Phone & VoIP Conversations

Radio & RoIP Audio

Text-to-911 (SMS) Messages

Console Screen Video

Event Logging

IoT Sensor Data & More

Record 80+

Phone, Radio, CHE, CAD Systems (and more)

Record everything. Exacom is one of the most deeply integrated digital logging recorders in the industry, so you can reconstruct the entire incident.

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Record L3Harris Radio Systems Radio Recording
Record Motorola Radio Systems Radio Recording
Record Avaya Phone Systems Audio Recording
Record Solacom Consoles Audio Recording
Record CentralSquare CAD data
Record Intrado Consoles Audio Recording
Record Zetron Consoles Audio Recording
Record Data from RapidSOS Portal
Record Telex Consoles Audio Recording
Record Avaya Phone Systems Audio Recording
Record Zetron Consoles Audio Recording

Recordings Where You Need Them Most

Let Your Tools Work For You

Reduce how much time you spend in your logging recorder by moving recordings in and out to other systems or people automatically.

Have a solution you want us to integrate with? Our API makes it easy. Contact us to get the process started.

CentralSquare CAD
Enterprise
Professional (coming soon)
Once a CAD event is closed, all phone and radio recordings are automatically packaged, and a link to the appropriate media is automatically added into the CAD system for that incident number.

  1. Find your recordings via one of 14 search/filter features
  2. If needed, annotate the audio/video using bookmarks and tag by incident # for easy grouping
  3. Download all related recordings at once, either individually or grouped
  4. Audio, and any associated metadata (including RapidSOS data), downloads in a concise ZIP file
  5. That file can easily be saved to a shared network location, online location like Google Drive or OneDrive, burned to a USB stick, or emailed.
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Ways to Search & Filter

FIND RECORDINGS, FAST

Recording Software Features

Logging recorder redaction tagging bookmarks

Spend Less Time

Searching For RecordsReviewing RecordsRedacting AudioDownloading RecordsSearching For Records

  • Search for records with one of 14 methods

  • Use chain, repeat, and variable speed for seemless examination

  • Tag records for easy grouping

  • Bookmark records by timestamp to come back to later

  • Export, download, save, and email records quickly

  • Redact sensitive information, without compromising the integrity of recordings

Live Monitoring & Instant Replay

Monitor and replay live/recent phone or radio audio across all channels. Change volume levels and speed (with constant-pitch) to easily understand what’s being said.

Powerful Incident Management

Use tags and bookmarks to segment any type of recording by CAD Incident ID or court case number. Records can easily be exported and then redacted before being emailed or burned to a CD.

Share Recorders & Costs with Distributed Recording

A single recorder (and associated costs) can be shared across multiple departments or organizations while only allowing appropriate access to recordings. Partition access to records by user, team, department, agency, or organization.

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Never Miss a Recording

Recordings are automatically backed up to a secondary storage location. Real-time fault monitoring alerts you if something goes wrong. Recorders can be set up in redundant or geo-diverse* redundant configurations for 24/7/365 up-time.

What Type of Redundancy is Right For Me?
Grow Easily

Exacom uses open architecture (Windows OS and SQL databases) to build our logging recorders, so they’re easy to maintain and scale. Add more recorders cost-effectively as your communications expand.

No-Hassle Archival & Storage

Automatically delete recordings based on retention schedules that you set. We also have a wide variety of cost-effective storage options depending on your retention schedules and recorded media types.

INTUITIVE DASHBOARDS & REPORTS

Analyze What Matters Most

People

Call-Taker & Dispatcher Activity Over Time

Systems

Phone & Radio Traffic Over Time

Processes

QA/QI Insights*, Such As Scoresheet Trends Over Time

Multiple out-of-the-box charts and reports are included, but custom ones are available to pull in more data from your other systems.

console Screen recording

Get The Whole Picture

When looking back at how a call-taker or dispatcher handled an interaction, audio can only capture what they said or heard. This means valuable information can be missed, such as:

  • What notes did they take during the conversation?

  • What map/location (GIS or ANI/ALI) data did they receive or view?

  • What information was entered into the CAD system?

  • What other metadata did they receive that could have influenced them?

Exacom’s Screen Recording functionality captures what personnel are doing on their consoles and any visual info they receive. This information can be recalled later to assist in Quality Assurance or risk mitigation.

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The Complete Package

Powerful Recording Software

HindSight 4

HindSight is a feature-rich web application that runs on any modern browser. It connects via any VPN/network to the logging recording hardware that captures and stores interactions. This software is refined continuously in partnership with our mission-critical customers.

Discover HindSight

Reputable Recording Hardware

Dell Hardware

Dell COTS servers are used to run our HindSight recording client. Each server supports all channel types, and additional systems can be added to support more channels when needed for a truly scalable model.

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Proactive Customer Support

ExaCare

Exacom has one of the highest-rated support and service teams in the industry. With manufacturer-direct support and all of our support staff based in the United States, it’s easy to see why.

More About Our Support

Flexible Deployment Options

Choose a deployment that fits your organization’s recording and IT needs.

On-Premise
voice logging recorder
Dell Precision 5820
  • 2x 1TB Drives, 1 TB RAID 1, 8GB RAM
  • Intel® Xeon® processor W-2102
  • Up to 64 channels on a single server
On-Premise
voice logging recorder
Dell PowerEdge T140
  • 2x 1TB Drives, 1 TB RAID 1, 8GB RAM
  • Windows Server 2019 & Microsoft SQL Server 2019 Std
  • Up to 180 channels on a single server
On-Premise
telephone radio digital recording
Dell T640XL
  • 3TB RAID 5, 16GB RAM
  • Intel® Xeon® processor E5-2600 (Single or Dual)
  • Up to 360 channels on a single server
Virtual
telephone radio digital recording
Virtual Logging Recorder

For IT-intensive customers building out Virtual environments, this option provides the desired flexibility, scalability, control, and cost advantages.

Explore Virtual Deployments
Cloud
telephone radio digital recording
Cloud-Based Logging Recorder

For customers looking to leverage the scalability and predictability of the cloud, we offer cloud-based recording options. This is made possible because of our 100% software-based recording abilities.