Exacom’s robust logging recorder platform, HindSight 4, addresses the challenges within mission-critical data and audio recording. Intuitive, scalable, and secure, this voice logger is field-proven with installations ranging from single-sites to complex multi-site configurations.
Searching For RecordsReviewing RecordsRedacting AudioDownloading RecordsSearching For Records
Search for records with one of 14 methods
Use chain, repeat, and variable speed for seemless examination
Tag records for easy grouping
Bookmark records by timestamp to come back to later
Export, download, save, and email records quickly
Redact sensitive information, without compromising the integrity of recordings
Live Monitoring & Instant Replay
Monitor and replay live/recent phone or radio audio across all channels. Change volume levels and speed (with constant-pitch) to easily understand what’s being said.
Powerful Incident Management
Use tags and bookmarks to segment any type of recording by CAD Incident ID or court case number. Records can easily be exported and then redacted before sharing.
Out of the box, HindSight is the most cybersecure logging recorder available. Every system we ship is, at minimum, hardened to near Military-grade specifications. We also offer other options for further securing the recorder on your network.
A single recorder (and associated costs) can be shared across multiple departments or organizations while only allowing appropriate access to recordings. Partition access to records by user, team, department, agency, or organization.
Recordings are automatically backed up to a secondary storage location. Real-time fault monitoring alerts you if something goes wrong. Recorders can be set up in redundant or geo-diverse* redundant configurations for 24/7/365 up-time.
Exacom uses open architecture (Windows OS and SQL databases) to build our logging recorders, so they’re easy to maintain and scale. Add more recorders cost-effectively as your communications expand.
No-Hassle Archival & Storage
Automatically delete recordings based on retention schedules that you set. We also have a wide variety of cost-effective storage options depending on your retention schedules and recorded media types.
INTUITIVE DASHBOARDS & REPORTS
Analyze What Matters
Call-Taker & Dispatcher Activity Over Time
Phone & Radio Traffic Over Time
QA/QI Insights*, Such As Scoresheet Trends Over Time
Multiple out-of-the-box charts and reports are included, but custom ones are available to pull in more data from your other systems.
console Screen recording
Get The Whole Picture
When looking back at how a call-taker or dispatcher handled an interaction, audio can only capture what they said or heard. This means valuable information can be missed, such as:
What notes did they take during the conversation?
What map/location (GIS or ANI/ALI) data did they receive or view?
What information was entered into the CAD system?
What other metadata did they receive that could have influenced them?
Exacom’s Screen Recording functionality captures what personnel are doing on their consoles and any visual info they receive. This information can be recalled later to assist in Quality Assurance or risk mitigation.
Exacom offers a variety of COTS Dell hardware platforms to fit your recording requirements, from workstations to rack-ready servers. We leverage COTS hardware with Windows OS so that maintenance and repair on these units are easy and inexpensive.