Multimedia Logging Recorder

Digital Voice Logging Recorder (VLR)

Exacom’s robust logging recorder platform, HindSight 4, addresses the challenges within mission-critical data and audio recording. Intuitive, scalable, and secure, this voice logger is field-proven with installations ranging from single-sites to complex multi-site configurations.

Download & Print Datasheet

HindSight 4

Datasheet
Deployment Options
The Whole Package
Software Features
Integrations

Phone & VoIP Conversations

Radio & RoIP Audio

Text-to-911 (SMS) Messages

Console Screen Video

Event Logging

IoT Sensor Data & More

APCO P25   |   NENA i3   |   DMR    |   FirstNet    |   SIP

Record Your Specific Communications

Because of our close relationships with industry-leading technology providers, you can rest assured that our recorders work within your existing communications infrastructure—not just now, but in future as new technologies are implemented.

Phone & VoIP Systems

Analog Phone

Avaya SIP/H.323

Cisco SIP

IPC Unigy »

Mitel

Nortel

Shoretel

Siemens

SIP

& More!

Radio & RoIP Systems

L3Harris VIDA P25 Radio w/wo Encryption »

EFJohnson/Kenwood P25 Radio

Motorola Solutions™ »
Airbus/Cassidian P25 Radio w/wo Encryption
ASTRO P25 Radio w/wo Encryption
MOTOTRBO Radio

Tait Radio »
DMR Tier 2 Conventional Radio
DMR Tier 3 Digital Trunked Radio

Telex

& More!

PSAP Software

Compunetix

Emergency Call Worx

Intrado
Formerly West

Motorola Solutions™ Vesta
Formerly Airbus

Solacom

And More!

Dispatch Consoles

Avtec Scout

Catalyst

L3Harris
Maestro, Symphony

Motorola Solutions
MCC7500, MIPS5000, WAVE

Telex Vega

Zetron
ACOM, MAX Dispatch

Contact Us to Discuss Your Specific Recording Needs

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Recording Software Features

Logging recorder redaction tagging bookmarks

Spend Less Time

Searching For RecordsReviewing RecordsRedacting AudioDownloading RecordsSearching For Records

  • Search for records with one of 14 methods

  • Use chain, repeat, and variable speed for seemless examination

  • Tag records for easy grouping

  • Bookmark records by timestamp to come back to later

  • Export, download, save, and email records quickly

  • Redact sensitive information, without compromising the integrity of recordings

Live Monitoring & Instant Replay

Quickly monitor and replay live and recent phone/radio audio across all channels. Users can control volume levels and speed (without making it sound like a chipmunk) to make it easy to understand what’s being said. Users can also add bookmarks to the timeline to label parts of a recording or add a case number.

Powerful Incident Management

Use tags and bookmarks to segment recordings by CAD Incident ID or court case number. All types of media (audio, text/SMS, screen recordings, video, etc.) are visible in a single search pane. Collected records can easily be exported and then redacted before being emailed or burned to a CD.

Share Recorders & Costs with Distributed Recording

Partition access to records by user, team, department, agency, or organization. A single recorder (and associated costs) can be shared across multiple departments or organizations while only allowing appropriate access to recordings.

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Never Miss a Recording

Recordings are automatically backed up to a secondary storage location. Real-time fault monitoring alerts you if something goes wrong. Recorders can be set up in redundant or geo-diverse* redundant configurations for 24/7/365 up-time .

What Type of Redundancy is Right For Me?
Grow Easily

Exacom uses open architecture (Windows OS and SQL databases) to build our logging recorders, so they’re easy to maintain and scale. Add more recorders cost-effectively as your communications expand.

No-Hassle Archival & Storage

Automatically delete recordings based on retention schedules that you set. We also have a wide variety of cost-effective storage options depending on your retention schedules and recorded media types.

Intuitive Dashboards

Spot Issues Immediately

  • Monitor Current/Recent Communications Activity

  • Review Number of Calls & Call-Taker Activity

  • Build Multiple Dashboards For Multiple Views

Multiple out-of-the-box charts are included, but custom charts are available to pull in more data from your other systems.

Powerful Reporting

Analyze What Matters Most

People

Call-Taker & Dispatcher Activity Over Time

Systems

Phone & Radio Traffic Over Time

Processes

QA/QI Insights*, Such As Scoresheet Trends Over Time

Multiple out-of-the-box reports are included, but custom reports are available!

*Requires Exacom QA Module

0

Ways to Search & Filter

FIND RECORDINGS, FAST
Optional Module: quality assurance

Ensure Quality

Quickly and easily address quality, safety, performance, and retention issues with our dedicated Quality Assurance module.

  • Easily View All Call-Taker Records (Voice, Text/SMS Messages, Screen Video & More)

  • Create Custom Scoresheets

  • Leverage Weighted Questions & Responses

  • Utilize Flexible Permission Structures

  • Choose From Multiple Assessment Modes

  • Draw Conclusions From Reports & Analytics

How Can QA Help Me?
console Screen recording

Get The Whole Picture

When looking back at how a call-taker or dispatcher handled an interaction, audio can only capture what they said or heard. This means valuable information can be missed, such as:

  • What notes did they take during the conversation?

  • What map/location (GIS or ANI/ALI) data did they receive or view?

  • What information was entered into the CAD system?

  • What other metadata did they receive that could have influenced them?

Exacom’s Screen Recording functionality captures what personnel are doing on their consoles and any visual info they receive. This information can be recalled later to assist in Quality Assurance or risk mitigation.

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Recording & Access Designed For Your Organization

Cost-Savings | FLexibility | Scalability

To protect your organization and leverage real insights, you need to record communications wherever they happen. You also need to be able to flexibly access those recordings and information. Our solutions are uniquely engineered for these complex business requirements.

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Distributed Multimedia & Voice Logging Recorders

The Complete Logging Package

Powerful Recording Software

HindSight 4

HindSight is a feature-rich web application that runs on any modern browser. It connects via any VPN/network to the logging recording hardware that captures and stores interactions. This software is refined continuously in partnership with our mission-critical customers.

Reputable Recording Hardware

Dell Hardware

The Dell COTS servers are used to run our HindSight recording client. Each server supports all channel types, and additional systems can be added to support more channels when needed for a truly scalable model.

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Proactive Customer Support

ExaCare

Exacom has one of the highest-rated support and service teams in the industry. With manufacturer-direct support and all of our support staff based in the United States, it’s easy to see why.

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Flexible Deployment Options

Choose a deployment that fits your organization’s recording and IT needs.

On-Premise
voice logging recorder
Dell Precision 5820
  • 2x 1TB Drives, 1 TB RAID 1, 8GB RAM
  • Intel® Xeon® processor W-2102
  • Up to 64 channels on a single server
On-Premise
voice logging recorder
Dell PowerEdge T140
  • 2x 1TB Drives, 1 TB RAID 1, 8GB RAM
  • Windows Server 2019 & Microsoft SQL Server 2019 Std
  • Up to 180 channels on a single server
On-Premise
telephone radio digital recording
Dell T640XL
  • 3TB RAID 5, 16GB RAM
  • Intel® Xeon® processor E5-2600 (Single or Dual)
  • Up to 360 channels on a single server
Virtual
telephone radio digital recording
Virtual Logging Recorder

For IT-intensive customers building out Virtual environments, this option provides the desired flexibility, scalability, control, and cost advantages.

Explore Virtual Deployments
Cloud
telephone radio digital recording
Cloud-Based Logging Recorder

For customers looking to leverage the scalability and predictability of the cloud, we offer cloud-based recording options. This is made possible because of our 100% software-based recording abilities.

Full server specifications available as part of our datasheet. Download now.