Multimedia Logging Recorder

Digital Voice Logging Recorder (VLR)

Exacom’s robust logging recorder platform, HindSight 4, addresses the challenges within mission-critical data and audio recording. Intuitive, scalable, and secure, this voice logger is field-proven with installations ranging from single-sites to complex multi-site configurations.

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HindSight 4

Software Features
Deployment Types
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Phone & VoIP Conversations

Radio & RoIP Audio

Text-to-911 (SMS) Messages

Console Screen Video

Event Logging

IoT Sensor Data & More

Record 80+

Phone, Radio, CHE, CAD, Events & more

NENA NG 9-1-1 i3 | APCO P25 | SIP | MCPTX | DMR

Record every communication and datapoint as it happens.

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Record L3Harris Radio Systems Radio Recording
Record Motorola Radio Systems Radio Recording
Record Avaya Phone Systems Audio Recording
Record Solacom Consoles Audio Recording
Record CentralSquare CAD data
Record Intrado Consoles Audio Recording
Record Zetron Consoles Audio Recording
Record Data from RapidSOS Portal
Record Telex Consoles Audio Recording
Record Avaya Phone Systems Audio Recording
Record Zetron Consoles Audio Recording

Ways to Search & Filter

Logging recorder redaction tagging bookmarks

Spend Less Time

Searching For RecordsReviewing RecordsRedacting AudioDownloading RecordsSearching For Records

  • Search for records with one of 14 methods

  • Use chain, repeat, and variable speed for seemless examination

  • Tag records for easy grouping

  • Bookmark records by timestamp to come back to later

  • Export, download, save, and email records quickly

  • Redact sensitive information, without compromising the integrity of recordings

Live Monitoring & Instant Replay

Monitor and replay live/recent phone or radio audio across all channels. Change volume levels and speed (with constant-pitch) to easily understand what’s being said.

Powerful Incident Management

Use tags and bookmarks to segment any type of recording by CAD Incident ID or court case number. Records can easily be exported and then redacted before sharing.

Highly Cybersecure

Out of the box, HindSight is the most cybersecure logging recorder available. Every system we ship is, at minimum, hardened to near Military-grade specifications. We also offer other options for further securing the recorder on your network.

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Share Recorders & Costs

A single recorder (and associated costs) can be shared across multiple departments or organizations while only allowing appropriate access to recordings. Partition access to records by user, team, department, agency, or organization.

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Never Miss a Recording

Recordings are automatically backed up to a secondary storage location. Real-time fault monitoring alerts you if something goes wrong. Recorders can be set up in redundant or geo-diverse* redundant configurations for 24/7/365 up-time.

What Type of Redundancy is Right For Me?
Grow Easily

Exacom uses open architecture (Windows OS and SQL databases) to build our logging recorders, so they’re easy to maintain and scale. Add more recorders cost-effectively as your communications expand.

No-Hassle Archival & Storage

Automatically delete recordings based on retention schedules that you set. We also have a wide variety of cost-effective storage options depending on your retention schedules and recorded media types.


Analyze What Matters


Call-Taker & Dispatcher Activity Over Time


Phone & Radio Traffic Over Time


QA/QI Insights*, Such As Scoresheet Trends Over Time

Multiple out-of-the-box charts and reports are included, but custom ones are available to pull in more data from your other systems.

console Screen recording

Get The Whole Picture

When looking back at how a call-taker or dispatcher handled an interaction, audio can only capture what they said or heard. This means valuable information can be missed, such as:

  • What notes did they take during the conversation?

  • What map/location (GIS or ANI/ALI) data did they receive or view?

  • What information was entered into the CAD system?

  • What other metadata did they receive that could have influenced them?

Exacom’s Screen Recording functionality captures what personnel are doing on their consoles and any visual info they receive. This information can be recalled later to assist in Quality Assurance or risk mitigation.

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Flexible Deployment Options

Choose a deployment that fits your communications recording and IT needs.

On-Premise Logging Recorder

Exacom offers a variety of COTS Dell hardware platforms to fit your recording requirements, from workstations to rack-ready servers. We leverage COTS hardware with Windows OS so that maintenance and repair on these units are easy and inexpensive.

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Virtual Communications Logging Recorder

For IT-intensive customers building out Virtual environments, this option provides the desired flexibility, scalability, control, and cost advantages.

Explore Virtual Deployments

Exacom's virtual multimedia call logging recorder

Cloud-Hosted Communications Logging Recorder

For customers looking to leverage the scalability and predictability of the cloud, we offer cloud-based recording options. This is made possible because of our 100% software-based recording abilities.