Text/SMS & NENA i3 Recording

The ways in which people communicate with each other has changed drastically since cell phones were introduced into the public sector. To keep up with those changes, SMS & Text messages (and eventually MMS messages) are being incorporated into public safety sectors, and organizations are having to evolve their communications systems to take advantage of Text-to-911 functionality and the NENA i3 standard.

Exacom is on the forefront of NENA i3. Our solutions supporting the most recent advancements and will continue to evolve with the standard.

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Text/SMS Logging

The features & reliability you need.

  • Record text/SMS interactions automatically

  • Support NENA i3 standards

  • Capture all available metadata

  • Export text dialogue and conversations along with metadata

  • Integrates with HindSight 4 multimedia recorder
  • Integrates seamlessly with our Quality Assurance module for easy reviews of interactions

NENA i3 Logging Recorders

Our two primary multimedia recorders are designed to handle Text/SMS media and support NENA i3 standards:

Digital Multimedia Logging Recorder
HindSight 4

Digital Multimedia Logging Recorder

Powerful Features for Larger Organizations

APCO P25  |  NG 9-1-1 i3
Analog and IP Logging Recorder
HindSight 4 Lite

Analog & IP Voice Logging Recorder

Streamlined Recorder for Smaller Organizations

NG 9-1-1 i3
NG 9-1-1 i3

Record Your Specific Communications

Because of our close relationships with industry-leading technology providers, you can rest assured that our recorders work within your existing communications infrastructure—not just now, but in future as new technologies are implemented.

Capture Text Messages


Emergency Call Worx

Intrado Formerly West

Motorola Solutions™ Vesta Formerly Airbus


And More!

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Ready When You Are

Exacom is ready for you as you implement text-to-911 and all your Next Generation 911 multimedia recording needs.

NENA Next Generation 911 Partner

Contact Us to Discuss Your Specific Recording Needs

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Benefits of NG 9-1-1 Text-to-911

Recording & Access Designed For Your Organization

Cost-Savings | FLexibility | Scalability

To protect your organization and leverage real insights, you need to record communications wherever they happen. You also need to be able to flexibly access those recordings and information. Our solutions are uniquely engineered for these complex business requirements.

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Distributed Multimedia & Voice Logging Recorders

Why Choose Exacom?

Flexible Recording Capabilities

Record nearly every kind of data at any location, anytime you want, and in a variety of methods.

Driving Industry Advancements

We work on your behalf to advance industry standards, integrations, and technologies—so you don’t have to.

Stronger Integration Partnerships

We work on your behalf to advance industry standards, integrations, and technologies—so you don’t have to.

IT-Friendly Recording Solutions

IT Departments love us! We offer a variety of flexible deployment options, automatic backup and alerting features, and more.

Scalable, Cost-Effective Solutions

Our systems scale from small and simple to large and complex, so you don’t pay for more than you need.

Field-Tested & Industry-Proven

We’ve been designing recording technology for over 30 years and have successful installations around the world.

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IT-Friendly Recording Solutions

Software features that will keep your IT team happy and your communications systems healthy.

  • Flexible Deployment Configurations
    From on-premise to virtual to cloud, we work with you to determine the best solution to fit your situation.

  • Software-Focused Approach
    Our recording is 100% software-based. That makes our recorders highly scalable and easily maintained or upgraded.

  • No-Hassle Monitoring Features
    Our systems include SNMP-based self-monitoring software that alerts you as soon as there’s an issue.

  • Pure COTS Hardware
    Best-in-class commercial-off-the-shelf (COTS) hardware provides a wide range of alternatives to deliver on simple and complex configurations.