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Mission-Critical Communications Learning Center

  • Critical Infrastructure

    Critical Infrastructure »

    Planning, purchasing, maintaining, and transitioning your mission-critical communications infrastructure is a daunting task. Here are some tips to do it wisely and how to get the most of your existing systems.

    Key Areas:
    Purchasing & Evaluating New Systems »
    Keeping Systems Operational »
    Enhancing Communications with Interoperability »
    Policies & Procedures »
    Product Announcements »
    Recent Posts
    • 911 Audio in Court
    • interoperability
      Behind the “Interoperability” Public Safety Buzzword
    • Why Logging Recorder Companies Shouldn’t Create QA Software
    • City of Dallas Cybersecurity Attack: A Digest
    • Purchasing & Evaluating New Solutions Wisely
    • Keeping Communications Systems Operational
    • Enhancing Communications with Interoperability
    • Policies & Procedures
    • MCC Product Announcements
  • Emerging Technology

    Emerging Technology »

    It can be difficult to keep up with new mission-critical communications technologies and standards. Read up and take some of the guess-work out.

    Key Areas:
    NG 9-1-1 »
    Cloud-Based Solutions »
    MCPTX & FirstNet »
    Recent Posts
    • E911 VS NG911
      E911 vs. NG911
    • Exacom, Airbus, Catalyst, Blueforce & Common Objects Announce New Tools for Smarter & Automated Communications
    • Funding for NG 9-1-1: What You Need to Know
    • Quick Guide to NG 9-1-1
    • NG 9-1-1 & i3 Standard
    • Cloud-Based Solutions
    • MCPTX and FirstNet
  • Cybersecurity

    Cybersecurity »

    As communications infrastructure becomes increasingly networked and interoperable, cybersecurity is of the utmost concern.

    Recent Posts
    • cybersecurity-global
      Cybersecurity & Your Logging Recorder
    • City of Dallas Cybersecurity Attack: A Digest
    • multimedia recording for military defense government
      Exacom’s Logging Recorder Achieves JITC Certification
    • Why Information Assurance (IA) Alone Isn’t Enough for Govt Agencies
  • Training, Staffing & Retention

    Training, Staffing & Retention »

    Recent Posts
    • Titles Don’t Make the Dispatcher
    • The Way Back From Secondary Trauma
    • Gold Line Truths [Series]
    • Dispatching, According to the ADHD Brain

Critical Infrastructure

Home » Learning Center » Critical Infrastructure
  • 911 Audio in Court

    911 audio recordings can hold immense power in the courtroom, determining the fate of the case. However, their use as evidence hinges on careful [...]

    Categories: Critical InfrastructureTags: 911, Campus Safety & Security, Dispatch, EMS, Fire, Government & Federal, Phone Communications
  • Behind the “Interoperability” Public Safety Buzzword

    Interoperability is critical for public safety agencies because it allows different agencies and departments to effectively communicate and coordinate during emergencies. Interoperability ensures first [...]

    Categories: Enhancing Communications with InteroperabilityTags: 911, CAD, Dispatch, interoperability, Phone Communications
  • Why Logging Recorder Companies Shouldn’t Create QA Software

    Difficult When Agencies Switch Recorders Over the years, it's natural for public safety agencies to switch logging recorder vendors as new features come available [...]

    Categories: Purchasing & Evaluating New Solutions WiselyTags: 911, Dispatch, NG 911, Quality Assurance
  • City of Dallas Cybersecurity Attack: A Digest

    News broke yesterday that the city of Dallas, Texas, had been severely affected by a malicious ransomware attack. The city itself has not issued [...]

    Categories: Cybersecurity, Keeping Communications Systems OperationalTags: 911, Cybersecurity, Dispatch, EMS, Fire, Police Departments
  • Streamlining Records & FOIA Requests in Public Safety

    FOIA (Freedom of Information Act) and court records requests can be a time-consuming and complex process for government agencies to manage. However, there are [...]

    Categories: Policies & ProceduresTags: 911, EMS, Fire, Police Departments
  • Exacom Announces LMR-Optimized Transcription Service for Public Safety

    Exacom is pleased to announce audio transcription services are now available within the latest version of HindSight 4. Most AI transcription services are fairly [...]

    Categories: MCC Product Announcements, NewsTags: Exacom Product & Features, Radio Communications
  • Exacom Announces Best-In-Class Transcription Service for Audio Recordings

    Exacom is pleased to announce audio transcription services are now available within the latest version of HindSight 4. Transcribed audio allows agencies to respond [...]

    Categories: News, Policies & ProceduresTags: Exacom Product & Features
  • Why Are Public Safety Agencies Required to Record Communications?

    Public safety agencies are typically required to record communications for several reasons, including: Evidence collection In many cases, public safety agencies are [...]

    Categories: Policies & ProceduresTags: 911, Dispatch, EMS, Fire, Government & Federal, Phone Communications, Police Departments, Radio Communications
  • What Comm. Centers HATE About Their Logging Recorders

    We wanted to know: what do communications centers HATE about their logging recorder systems and vendors? So we surveyed over 2,400 organizations. And we [...]

    Categories: Purchasing & Evaluating New Solutions WiselyTags: 911, Dispatch, EMS, Fire, Government & Federal, Police Departments
  • We Asked ChatGPT: Should You Buy an Exacom Logging Recorder?

    Question: Should You Buy an Exacom Logging Recorder? We have our opinion, of course, but we took this question to the controversial ChatGPT, AI [...]

    Categories: Purchasing & Evaluating New Solutions Wisely
12Next
Cloud-Based Solutions Critical Infrastructure Cybersecurity Emerging Technology Enhancing Communications with Interoperability Events Keeping Communications Systems Operational Learning Center MCC Product Announcements MCPTX and FirstNet News NG 9-1-1 & i3 Standard Policies & Procedures Purchasing & Evaluating New Solutions Wisely Staff Training, Staffing & Retention
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