In their marketing material, Exacom touts the “industry’s best customer support.” That phrase isn’t just marketing rhetoric, though. They have the data to back it up.
Like many organizations, each year Exacom conducts internal reviews within its departments to find opportunities for improvement. For the past 5 years, the evaluation done by the Customer Support team has been encouraging. Each year, the data they compile shows that Exacom customer are happier than the year before with the team’s performance.
With each resolved customer support ticket, a satisfaction survey gets sent to the customer who submitted the ticket. In 2020, 98% of all tickets that came back were positive. In 2021, 99% of all tickets were positive.