Learning Center

Quality Assurance (QA) in the Emergency Communications Center (ECC) is like a mirror, reflecting back our strengths and weaknesses, our wins and our [...]

In the world of public safety, relationships with vendors often come with a stigma. There’s a shared reluctance among many to engage. People don’t [...]

Free Webinar for ECC Leaders Samantha Hawkins & Dru Clarke Download to listen on-demand for free now! As the supreme of the [...]

October is Cybersecurity Awareness Month, and this year’s theme from CISA emphasizes the importance of securing key areas of our digital infrastructure. Public safety [...]

For 911 centers and Emergency Communications Centers (ECCs), maintaining a robust cybersecurity posture is essential. In these critical environments, any vulnerability can pose a [...]

Dear New 9-1-1 Supervisor, How are you doing? How are you feeling? Did you manage to grab breakfast this morning? And no, if [...]

Remember the movie How to Lose a Guy in 10 Days starring Matthew McConaughey and Kate Hudson? I was thinking about it the [...]

I’ve lost count of how many times I’ve emphasized to trainees the importance of using every tool and resource available when taking calls [...]

WEBINAR Public Safety First: Vendor Risk Management  Managing the risks posed by your vendors is essential to safeguarding your public safety operations. [...]

Understanding Cloud & Cloud Native Technologies The term “cloud” in technology often leads to confusion or misinterpretation. Vendors and customers alike will use "cloud" [...]