Gold Line Truths

Dear New 9-1-1 Supervisor, How are you doing? How are you feeling? Did you manage to grab breakfast this morning? And no, if [...]

Remember the movie How to Lose a Guy in 10 Days starring Matthew McConaughey and Kate Hudson? I was thinking about it the [...]

I’ve lost count of how many times I’ve emphasized to trainees the importance of using every tool and resource available when taking calls [...]

Nine years ago I sat in orientation with six other individuals in my class signing paperwork and learning about this new, rewarding profession that [...]

A while ago, I made a rather major decision in my life. I resigned as a trainer and communications officer from the PSAP [...]

As I write this article, I happen to be watching the 2022 movie about Whitney Houston and her rise to stardom. Whitney is [...]

Oh yes, you most certainly did read that title right! Titles do not make the dispatcher, and I have breaking BONUS news for [...]

We as dispatchers must face head-on the issue of secondary traumatic stress and recognize that in our line of work, it is normal to [...]

Have you noticed just how many professionals in the 911 industry have either been formally diagnosed as such or exhibit neurodivergent tendencies and [...]