Top-Rated Support

Exacom has one of the highest-rated support and service teams in the industry. With manufacturer-direct support and all of our support staff based in the United States, it’s easy to see why.

Need Help? We’re Here.

Available 24/7/365
Email: support@exacom.com
Phone:  1-800-757-8184

Customer Support Portal

Contact Us to Learn More About Our Support & Service Options

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As an ExaCare Customer:

  • Access support through phone, email, and chat 24/7/365

  • Easily create a ticket or check status with our cloud-based/online ticketing support portal

  • Stay current with the latest software updates, including new features and enhancements

  • Talk to highly-trained Tier 1, 2 & 3 support & field techs, located throughout North America

  • Get hardware replaced quickly, when required

  • Protect your hardware with any applicable warranties

  • Save time; our support team checks in with you proactively!

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Satisfaction Rate

Premium Support: ExaCare™

ExaCare is our industry-leading annual service and support offering that provides product warranty, software assurance, and 24/7/365 service.

Protects Your Investment

ExaCare acts as protection for your mission-critical applications to ensure they’re never at risk. We work to mitigate downstream issues to maximize up-time.

Grants Us Access

Because of our strict security procedures, ExaCare is the ONLY way we can support and maintain your systems.

Lets Us Work Alongside You

As an ExaCare customer, you give us license to work overtime on your behalf to ensure your satisfaction with our products and support.

“Best Customer Support in the business.”

Jim, IT Manager, City of Portsmouth

Regional Support Offices

USA-Based Support Offices

We have regional Sales and Support Offices located throughout the United States and are adding new locations regularly. This allows us to stand behind our products in-person and ensures that you get the support you need, when you need it.

Exacom, Inc. Headquarters
25 Sundial Ave, Suite 505, Manchester, NH 03103
1-800-757-8184 or 603-228-0706