Recording & Logging for NG 9-1-1
NENA is working to upgrade 9-1-1 architecture throughout the USA and Canada to their i3 standard. This will help improve communications in an increasingly mobile society.
As new types of data come in regarding emergency events, interactions need to be logged, synthesized, and put into context so that first responders can do their jobs well. Exacom’s logging recorder systems capture a wide array of media and pull them together in a unified interface where incidents can quickly and accurately be reconstructed.
Exacom’s industry-leading incident management and quality assurance tools have been implemented at thousands of locations across the country.
Phone & VoIP Conversations
Radio & RoIP Audio
Text-to-911 (SMS) Messages
Console Screen Video
Event Logging
IoT Sensor Data & More
In It From the Beginning
Exacom’s involvement with NENA’s i3 specification and NG 9-1-1 started long before NG 9-1-1 and i3 entered the public safety space. We’ve been working on NG 9-1-1 from the beginning and continue to help develop and expand this important effort.
Featured Whitepaper
NG 9-1-1 Testing & Interoperability
NG 9-1-1 is quickly becoming a reality for many agencies. However, significant testing is required to ensure all the elements within an NG911 system and between NG911 systems, work together as intended. This whitepaper:
- Highlights the role of standards in NG911 testing;
- Defines the types of testing that should be considered; and
- Identifies the challenges of Interoperability testing
Record Text-to-911
A major part of i3 is the ability for PSAPs to receive text-to-911 (SMS) messages. Exacom’s recorders capture these and display them seamlessly.
Record text/SMS interactions automatically
Capture all available metadata
Export text dialogue and conversations along with metadata
Integrates with Exacom’s HindSight multimedia logging recorder
- Integrates seamlessly with our Quality Assurance module for easy reviews of interactions
Record Your Specific Communications
Because of our close relationships with industry-leading technology providers, you can rest assured that our recorders work within your existing communications infrastructure—not just now, but in future as new technologies are implemented.
PSAP Software
Compunetix
Emergency Call Worx
Intrado
Formerly West
Motorola Solutions™ Vesta
Formerly Airbus
Solacom
And More!
Dispatch Consoles
Avtec Scout
Catalyst
L3Harris
Maestro, Symphony
Motorola Solutions
MCC7500, MIPS5000, WAVE
Telex Vega
Zetron
ACOM, MAX Dispatch
