Recording & Logging for NG 9-1-1

NENA is working to upgrade 9-1-1 architecture throughout the USA and Canada to their i3 standard. This will help improve communications in an increasingly mobile society.

As new types of data come in regarding emergency events, interactions need to be logged, synthesized, and put into context so that first responders can do their jobs well. Exacom’s logging recorder systems capture a wide array of media and pull them together in a unified interface where incidents can quickly and accurately be reconstructed.

Exacom’s industry-leading incident management and quality assurance tools have been implemented at thousands of locations across the country.

Phone & VoIP Conversations

Radio & RoIP Audio

Text-to-911 (SMS) Messages

Console Screen Video

Event Logging

IoT Sensor Data & More

NENA Next Generation 911 Partner

In It From the Beginning

Exacom’s involvement with NENA’s i3 specification and NG 9-1-1 started long before NG 9-1-1 and i3 entered the public safety space. We’ve been working on NG 9-1-1 from the beginning and continue to help develop and expand this important effort.

Featured Whitepaper

NG 9-1-1 Testing & Interoperability

NG 9-1-1 is quickly becoming a reality for many agencies. However, significant testing is required to ensure all the elements within an NG911 system and between NG911 systems, work together as intended. This whitepaper:

  • Highlights the role of standards in NG911 testing;
  • Defines the types of testing that should be considered; and
  • Identifies the challenges of Interoperability testing
Download Now

Record Text-to-911

A major part of i3 is the ability for PSAPs to receive text-to-911 (SMS) messages. Exacom’s recorders capture these and display them seamlessly.

  • Record text/SMS interactions automatically

  • Capture all available metadata

  • Export text dialogue and conversations along with metadata

  • Integrates with Exacom’s HindSight multimedia logging recorder

  • Integrates seamlessly with our Quality Assurance module for easy reviews of interactions

Contact Us to Discuss Your Specific Recording Needs

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Record Your Specific Communications

Because of our close relationships with industry-leading technology providers, you can rest assured that our recorders work within your existing communications infrastructure—not just now, but in future as new technologies are implemented.

PSAP Software


Emergency Call Worx

Intrado Formerly West

Motorola Solutions™ Vesta Formerly Airbus


And More!

Dispatch Consoles

Avtec Scout


Maestro, Symphony

Motorola Solutions
MCC7500, MIPS5000, WAVE

Telex Vega

ACOM, MAX Dispatch

Phone & VoIP Systems

Analog Phone

Avaya SIP/H.323

Cisco SIP

IPC Unigy »






& More!

Radio & RoIP Systems

L3Harris VIDA P25 Radio w/wo Encryption »

EFJohnson/Kenwood P25 Radio

Motorola Solutions™ »
Airbus/Cassidian P25 Radio w/wo Encryption
ASTRO P25 Radio w/wo Encryption

Tait Radio »
DMR Tier 2 Conventional Radio
DMR Tier 3 Digital Trunked Radio


& More!

Why Is Text-to-911 Important?

Contact Us to Discuss Your Specific Recording Needs

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