Recording NG 911 Communication Systems2023-06-22T14:43:23+00:00
Phone & VoIP Conversations
Radio & RoIP Audio
Text-to-911 (SMS) Messages
Console Screen Video
IoT Sensor Data & More
Record Voice via i3 SIPREC
Exacom integrates with multiple industry partners to record i3 audio and related metadata, via the SIPREC protocol. All audio and metadata is available in the recorder for archive, search and replay. Recordings can be transcribed, redacted & more.
Record Text-to-911 SMS
A major part of NENA’s NG9-1-1 i3 Standard is the ability for PSAPs to receive text-to-911 (SMS) messages. It is based on the SMS (Short Message Service) protocol but adds additional features such as the ability to send location information.
Record Real-Time Text (RTT)
Real-Time Text (RTT) technology, which happens via Message Session Relay Protocol (MSRP), allows consumers to send/receive text characters as they are typed, as well as other simultaneous media like voice and video.
Recording via i3 Standard
Exacom’s solutions are compliant with NENA’s i3 standard. Any system leveraging i3 can be recorded on our platform. Exacom’s NENA NG 9-1-1 i3 logging recorders capture a wide array of media and pull them together in a unified interface where incidents can quickly and accurately be reconstructed.
Record NG911 Call-Handling Audio
Record NG911 Text-to-911 SMS messages
Record NG911 Computer-Aided Dispatch Metadata
Record i3 Text-to-911
Record text/SMS interactions automatically
Capture all available metadata
Export text dialogue and conversations along with metadata
Involved In NG 9-1-1 i3 From the Start
Exacom’s involvement with NENA’s i3 specification and NG 9-1-1 started long before NG 9-1-1 and i3 entered the public safety space. We’ve been working on NG 9-1-1 from the beginning and continue to help develop and expand this important effort.
Recognized as a NENA Next Generation Partner
Participated in NENA’s Industry Collaboration Events
NENA is working to upgrade 9-1-1 architecture throughout the USA and Canada to their i3 standard. This will help improve communications in an increasingly mobile society. As new types of data come in regarding emergency events, interactions need to be logged, synthesized, and put into context so that first responders can do their jobs efficiently.