Digital Logging Recorders for Mission-Critical Communications

True

Cloud-Native

Recording

First-Ever for Mission-Critical Communications

Loved By Customers

“We are on our second Exacom system… the Hindsight 4 Logging Recorder System with Screen Capture. We have always received good customer service and support… They have a good team and I would definitely recommend them.”

Brown County OH, Barbara Davis, Director, Dept. of Public Safety

“The first thing I like most when purchasing this system is how they were able to record all Radio/911 Phones/Intercom/Office Phones all on one server. Other companies wanted a single server for each. Also, support has been great. Any time I had to call, they responded very quickly. The system is very user-friendly.”

City of Aurora, CO, Robert Greer, Sr. Business Solutions Architect
“Best Customer Support in the business.”
City of Portsmouth, NH, Jim Layton, IT Director

“Fast and professional customer service every time. Thank you.”

Concord Hospital, Karen Rix, Sr. Application Analyst
0%
Customer Satisfaction Rate

Top-Notch Customer Support

Direct from the Manufacturer

Exacom has one of the highest-rated support and service teams out of all logging recorder companies. With US-based manufacturer-direct support, it’s easy to see why.

  • Installation & training
  • System monitoring
  • Proactively resolving upstream issues
  • Troubleshooting

  • Growth plans & change management

  • Security patches

A Single Source of Record

As the types of information received get more complex and varied, it’s important that you have tools to help you make sense of an incident. By capturing all data types in a single system, you can re-create events just like they happened.

Phone & VoIP

LMR, LTE & MCPTx

Dispatch Consoles & CAD

CPE / Call Handling

Text-to-911 (SMS) Messages

IoT Sensor Data & More

Find

Clarity

in the past

In reviewing an emergency situation, the sum is always greater than its parts. View everything in one place to clarify the situation.

  • Hear how the initial calls came in and were handled

  • See what the telecommunicator saw & watch their actions

  • Experience how the incident was communicated to dispatch

  • See how/when officers responded & what they experienced

  • Review any submitted information from the public or surrounding security cameras

Key Features
Incident Management & Reconstruction, Central Place or All Recordings, Upload of External Files

Take

Command

of today

Get the info you need to act now, before the situation becomes dire.

  • Responders and officers in the field can listen to live 911 traffic to prepare for upcoming situations

  • Telecommunicators can watch for communication hot-spots to spot potential problems

  • Administrators can monitor communications systems to catch system outages

  • Supervisors can live monitor telecommunicator communications to assist or intervene in tough situations

Key Features
Instant Recall of Recordings, Geo-Location Mapping of Recordings, Live Dashboards, Live Monitor within Instant Recall

Find

Confidence

for tomorrow

Armed with the right information and tools, you can confidently approach tough situations.

  • Justify your team’s actions with thorough, unaltered audio/video recordings

  • Produce any/all required records to the court, easily

  • Identify areas where your team can improve, to give your staff the best chance at success

  • Know that as your recording needs evolve, your solution will too

Key Features
Evidentiary-grade recording and storage, Incident Management and Reconstruction with easy sharing options, Quality Assurance software

Cyber Secure Certification Department of Defense

Focused on Cybersecurity

Your logging recorder sits on your network and connects to other communications systems. As a result, it is particularly open to cyber attacks. Exacom takes every step possible to ensure the security of your recorder and networks.

American-Owned & Operated

Exacom multimedia logging recorders are 100% American-Made. All research, production, and manufacturing is done within the United States. Additionally, all of our Sales and Support Offices are located throughout North America.