Audio communication is only a fraction of the interaction that takes place during a call. Throughout the conversation, the call-taker’s monitors fill with important data as they take notes and communicate with other personnel/departments. This on-screen activity does not get captured by most recorders but is essential to ensuring staff follow the proper procedures. This can save lives as well as time and money.
Exacom has a set of tools that capture this on-screen data in combination with audio (and other media), providing a central place to make sure your bases are covered.