Console Screen Capture & Recording

Integration for HindSight 4

Screen recording is a valuable asset for many of Exacom’s customers. It allows you to capture video of what is happening on up to 6 screens (taking notes, viewing maps, entering CAD data, receiving metadata) while communications are being logged in the recorder.

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Ensure Consistent Quality

Review the call-taker audio while watching their screen activity, to ensure they’re following procedure.

Review Specific Incidents

Easily discern what happened during a specific incident by reviewing CAD screens seen by the call-taker.

Review Internal Processes

When a problem occurs, easily see what the root cause was, so that it can be addressed appropriately.

Integrates with Quality Assurance

Our Screen Recording module integrates seamlessly with our other solutions. Once recorded, screen data can be played back along with audio or text data inside our Quality Assurance module, all within the unified HindSight G3 window. No third-party installations or popup windows are necessary.

Part of HindSight 4

Our Screen Capture module is offered with our HindSight 4 multimedia recording solution. HindSight 4 is field-proven with installations ranging from single-sites to complex multi-system configurations.

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