2,224 Views
Don’t Let the Old Dispatcher InThey say life is the sum of our choices, and as overly simple as that might sound, it rings with truth. Our lives are built from the choices we make every day, both conscious and subconscious. [...]
3,401 Views
Public Safety Webinar: The Fight for ReclassificationFree Webinar for ECC Leaders Still Proud, Still Fighting: The Fight for Reclassification Live Tuesday July 22nd, 2 PM ET Hosted By: Samantha Hawkins & Keely Heyman [...]
2,249 Views
Speak Your Truth Podcast: Do the Thing Anyway – Inspiration for 911 ProfessionalsPodcast Episode: Do the Thing Anyway🎙️ Hosted by Samantha Hawkins | Creator of the Gold Line Truths Blog🔊 Listen Now | 🎧 Available on [Spotify] and [YouTube] Public safety [...]
2,219 Views
Do The Thing Anyway!It’s hard to believe it’s been four years since I attended my first national 9-1-1 conference. I remember sitting in the audience, taking it all in with wide-eyed amazement. It felt like the biggest family [...]
2,233 Views
Speak Your Truth Podcast: Why Peer Support in 911 Dispatch Matters More Than EverIn the high-stakes world of emergency dispatch, the mental health of 911 professionals is often overlooked. In the latest episode of the Speak Your Truth podcast: Even Heroes Need Heroes Too, host Samantha [...]
2,173 Views
National Public Safety Telecommunicators Week: It Takes a Community to Support a CommunityHow to support during NPSTW, advocate for telecommunicators, and support each other. Every April, the rest of the world recognizes the essential work and mission of public safety telecommunicators. They see you. They value [...]
2,232 Views
Does Your Tone Speak Louder Than Your Words?Does Your Tone Speak Louder Than Your Words? How Your Tone as a Call Handler Impacts Your Effectiveness Scrambled eggs are a breakfast staple in my household. Honestly, eggs in general are. Sometimes [...]
3,350 Views
Public Safety Webinar: The Best Leaders Are the Best LearnersFree Webinar for ECC Leaders The Best Leaders are the Best Learners: Why learning doesn't stop when you reach the top. Watch on-demand Hosted By: Samantha Hawkins & Erica May [...]
1,881 Views
Engineering a Better 9-1-1I’m going to say something, and I apologize in advance to whoever is reading this that doesn’t share my sentiments: I’m a second-generation, bleeds-blue-and-silver Dallas Cowboys fan (HOW ‘BOUT DEM BOYS!). Now, I won’t pretend to be [...]
1,863 Views
It Takes Two: A QA/QI Love StoryQuality Assurance (QA) in the Emergency Communications Center (ECC) is like a mirror, reflecting back our strengths and weaknesses, our wins and our missteps. It’s a critical process, no doubt—but let me be blunt: if your [...]
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