Can you record radio and phone on the same logging recorder?

Yes. Many logging recorders, like Exacom's HindSight recorder, allow you to record multiple types of mission-critical communications on a single platform.

Exacom is a leading provider of multimedia (analog, RoIP, VoIP, text /SMS, and screen capture) logging/recording solutions across public safety, government, Department of Defense, energy, utilities, transportation, and security applications.

Gold Line Truths [Series]

Created by Samantha Hawkins

The Learning Center is pleased to give Samantha a platform to share her experiences.

Samantha Hawkins, a certified PSAP Professional and Quality Assurance Evaluator, has been a key figure in public safety communications since 2015. She is highly experienced in training others, reflecting her commitment to sharing her expertise.

Disclaimer: The views and opinions expressed in this article and series are those of the author and do not necessarily reflect the views or positions of any entities she represents.

2,888 Views

You Make It, You Own It!
I’ve lost count of how many times I’ve emphasized to trainees the importance of using every tool and resource available when taking calls for service. Verify everything. Have the caller repeat information instead of just parroting [...]
2,711 Views

The Truth About Why We Stay
Nine years ago I sat in orientation with six other individuals in my class signing paperwork and learning about this new, rewarding profession that I had gotten myself into. The world of emergency telecommunications lay before me, [...]
5,164 Views

The Truth About Why We Leave
A while ago, I made a rather major decision in my life. I resigned as a trainer and communications officer from the PSAP I had called home for nearly eight years to transition into the role [...]
708 Views

The Other Next Gen 911: What Newer Generations Bring to the 911 Industry
As I write this article, I happen to be watching the 2022 movie about Whitney Houston and her rise to stardom. Whitney is still hailed as the “greatest voice of her generation” to this day because [...]
641 Views

Titles Don’t Make the Dispatcher
Oh yes, you most certainly did read that title right! Titles do not make the dispatcher, and I have breaking BONUS news for you... It doesn't make the leader either. [...]
525 Views

The Way Back From Secondary Trauma
We as dispatchers must face head-on the issue of secondary traumatic stress and recognize that in our line of work, it is normal to be affected by the stories we hear on a daily basis. How then [...]
2,088 Views

Dispatching, According to the ADHD Brain
Have you noticed just how many professionals in the 911 industry have either been formally diagnosed as such or exhibit neurodivergent tendencies and habits (I'm talking ADHD'ers, those on the Autism Spectrum, ADD, OCD, you name [...]