911 Audio in Court
911 audio recordings can hold immense power in the courtroom, determining the fate of the case. However, their use as evidence hinges on careful [...]
Behind the “Interoperability” Public Safety Buzzword
Interoperability is critical for public safety agencies because it allows different agencies and departments to effectively communicate and coordinate during emergencies. Interoperability ensures first [...]
Why Logging Recorder Companies Shouldn’t Create QA Software
Difficult When Agencies Switch Recorders Over the years, it's natural for public safety agencies to switch logging recorder vendors as new features come available [...]
E911 vs. NG911
E911 (Enhanced 911) and NG911 (Next Generation 911) are both systems designed to improve emergency response by providing more accurate location information and enabling [...]
City of Dallas Cybersecurity Attack: A Digest
News broke yesterday that the city of Dallas, Texas, had been severely affected by a malicious ransomware attack. The city itself has not issued [...]
QA for Public Safety: What, Why & How
Quality assurance in public safety refers to a set of processes and procedures used to ensure that the services provided by a public safety [...]
Why Are Public Safety Agencies Required to Record Communications?
Public safety agencies are typically required to record communications for several reasons, including: Evidence collection In many cases, public safety agencies [...]
Funding for NG 9-1-1: What You Need to Know
NG911, or Next Generation 911, is an advanced emergency communications system that allows citizens to contact emergency services using a range of technologies, including [...]
What Comm. Centers HATE About Their Logging Recorders
We wanted to know: what do communications centers HATE about their logging recorder systems and vendors? So we surveyed over 2,400 organizations. And we [...]
RapidSOS Portal – Open Automatically for Every Call
Auto-Open the RapidSOS Portal When a Call Comes In While telecommunicators are listening to a call in Instant Recall, the online RapidSOS portal can [...]
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