Ensure Consistent Quality

Review the call-taker audio while watching their screen activity, to ensure they’re following procedure.

Review Specific Incidents

Easily discern what happened during a specific incident by reviewing CAD screens seen by the call-taker.

Review Internal Processes

When a problem occurs, easily see what the root cause was, so that it can be addressed appropriately.

Mission-Critical Screen Recording

During a call, the call-taker’s monitors fill up with important data as they take notes and communicate with other staff/departments. Audio communication accounts for only a fraction of the interaction. Most recorders don’t capture this on-screen activity, but it is crucial that this activity gets recorded, so that supervisors and evaluators can examine the entire incident. Exacom can capture this on-screen data in combination with audio (and other media).

  • Record screen video before, during, and after a call

  • Use screen data in your quality assurance practices

  • Review specific incidents


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