Built for Emergency Dispatch

Recording Communications at Dispatch Centers

Dispatch centers face unique challenges daily that demand a reliable logging recorder system. They need to access ongoing recordings as they happen, and recordings must be available post-incident for use as evidence. Recordings also play a vital role in Quality Assurance to improve dispatch center and call-taker performance.

Exacom has installed dispatch recording systems in centers across the country, so we are well-versed in your unique challenges.

Live Monitoring, Instant Replay, Archival

Single Source of Record

Smarter Incident Management

Resiliency & Alerts for 24/7/365 Uptime

Highly Cybersecure

IT-Friendly Deployment Options

Centralize Recordings from Multiple Systems

Record from 80+ Sources

Single place of record for phone, radio, CHE, CAD, NG 9-1-1 i3, SIP, Text/MMS, MCPTX, videos & more

Record L3Harris Two-Way Radio Systems Radio Recording
Record Motorola Radio Systems Radio Recording
Record Avaya Phone Systems Audio Recording
Record Third-Party Data from RapidSOS Portal Phone Calls
Record CentralSquare CAD data
Record Zetron Consoles Audio Recording
Record Avaya Phone Systems Audio Recording
Record Solacom Consoles Audio Recording
Record Intrado Consoles Audio Recording
Record Zetron Consoles Audio Recording
Record Telex Consoles Audio Recording
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Recordings Where You Need Them Most

Let Your Tools Work For You

Reduce how much time you spend in your logging recorder by moving recordings in and out to other systems or people automatically.

Have a solution you want us to integrate with? Our API makes it easy. Contact us to get the process started.

Audio Recordings In Your CAD Software

CentralSquare CAD
Enterprise
Professional (coming soon)
Once a CAD event is closed, all phone and radio recordings are automatically packaged, and a link to the appropriate media is automatically added into the CAD system for that incident number.

AQUA

AQUA 7 Ascent

  1. Find your recordings via one of 14 search/filter features
  2. If needed, annotate the audio/video using bookmarks and tag by incident # for easy grouping
  3. Download all related recordings at once, either individually or grouped
  4. Audio, and any associated metadata (including RapidSOS data), downloads in a concise ZIP file
  5. That file can easily be saved to a shared network location, online location like Google Drive or OneDrive, burned to a USB stick, or emailed.