Emergency Dispatch Recording

Record Dispatch Center Communications

Dispatch centers face unique challenges daily that demand a reliable logging recorder system. They need to access ongoing recordings as they happen, and recordings must be available post-incident for use as evidence. Recordings also play a vital role in Quality Assurance to improve dispatch center and call-taker performance.

Exacom has installed dispatch recording systems in centers across the country, so we are well-versed in your unique challenges.

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Designed for Dispatch

Recorders for Dispatch Communications

The features & reliability you need.

  • Capture recordings from both new and legacy technologies

  • Record at geographically-diverse sources, and access centrally

  • Grow cost-effectively with flexible, scalable architecture

  • Real-time fault monitoring for 24/7/365 uptime

  • Capable of being fully-redundant

  • All recording solutions are field-tested & industry-proven

  • Leverage tools like instant recall, review, export, and redaction

  • Review your staff with optional Quality Assurance software

Record Everything

Logging Recorders for Dispatch & Beyond

Record every detail: the initial call audio with metadata, the initial dispatch transmission, the RapidSOS data that informed your dispatcher’s response, how the information was entered into CAD, how the field units responded, and more.

Record a variety of communication types, including NENA NG 9-1-1 (i3), APCO P25 radios, FirstNet and other MCPTx, and more.

Phone & VoIP Systems

Analog Phone

Avaya SIP/H.323

Cisco SIP

IPC Unigy »

Mitel

Nortel

Shoretel

Siemens

SIP

& More!

Radio & RoIP Systems

L3Harris VIDA P25 Radio w/wo Encryption »

EFJohnson/Kenwood P25 Radio

Motorola Solutions™ »
Airbus/Cassidian P25 Radio w/wo Encryption
ASTRO P25 Radio w/wo Encryption
MOTOTRBO Radio

Tait Radio »
DMR Tier 2 Conventional Radio
DMR Tier 3 Digital Trunked Radio

Telex

& More!

CPE / Call Handling

Compunetix

Emergency Call Worx

Intrado
Includes Text-to-911 Formerly West

Motorola Solutions™ Vesta
Formerly Airbus

Solacom

And More!

Dispatch Consoles

Avtec Scout

Catalyst

L3Harris
Maestro, Symphony

Motorola Solutions
MCC7500, MIPS5000, WAVE

Telex Vega

Zetron
ACOM, MAX Dispatch

Mission-Critical Push-to-Talk (MCPTX)

Samsung (ie FirstNet)
Direct to LTE Servers

Ericsson (ie Frontline)
Direct to LTE Servers

Catalyst Intellilink Interworking

Etherstack Agency Onboarding Router (AOR)

Supplemental Emergency Data

RapidSOS

Recordings Where You Need Them Most

Let Your Tools Work For You

Reduce how much time you spend in your logging recorder by moving recordings in and out to other systems or people automatically.

Have a solution you want us to integrate with? Our API makes it easy. Contact us to get the process started.

CentralSquare CAD
Enterprise
Professional (coming soon)
Once a CAD event is closed, all phone and radio recordings are automatically packaged, and a link to the appropriate media is automatically added into the CAD system for that incident number.

  1. Find your recordings via one of 14 search/filter features
  2. If needed, annotate the audio/video using bookmarks and tag by incident # for easy grouping
  3. Download all related recordings at once, either individually or grouped
  4. Audio, and any associated metadata (including RapidSOS data), downloads in a concise ZIP file
  5. That file can easily be saved to a shared network location, online location like Google Drive or OneDrive, burned to a USB stick, or emailed.

Let’s Build Your Customized Recording Solution, Today

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Feature-Packed Recording Software

Powerful Recording Systems

IT-Friendly Recording Solutions

Software features that will keep your IT team happy and your communications systems healthy.

  • Flexible Deployment Configurations
    From on-premise to virtual to cloud, we work with you to determine the best solution to fit your situation.

  • Software-Focused Approach
    Our recording is 100% software-based. That makes our recorders highly scalable and easily maintained or upgraded.

  • No-Hassle Monitoring Features
    Our systems include SNMP-based self-monitoring software that alerts you as soon as there’s an issue.

  • Pure COTS Hardware
    Best-in-class commercial-off-the-shelf (COTS) hardware provides a wide range of alternatives to deliver on simple and complex configurations.

Why Choose Exacom?

Cybersecurity At the Forefront

Our recorder is the only one certified by the DoD for Cybersecurity and Interoperability, and we’ve taken countless other measures to ensure our customers’ security.

Flexible Recording Capabilities

Record nearly every kind of data at any location, anytime you want, and in a variety of methods.

Driving Industry Advancements

We work on your behalf to advance industry standards, integrations, and technologies—so you don’t have to.

IT-Friendly Recording Solutions

IT Departments love us! We offer a variety of flexible deployment options, automatic backup and alerting features, and more.

Scalable, Cost-Effective Solutions

Our systems scale from small and simple to large and complex, so you don’t pay for more than you need.

Field-Tested & Industry-Proven

We’ve been designing recording technology for over 30 years and have successful installations around the world.

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