In public safety communications, every second and every word matters—not just for the communities served, but for the dispatchers who carry the weight of every call. HindSight, in partnership with Smart Response Technologies (SRT), delivers real-time keyword alerts that actively scan live radio transmissions for critical phrases—giving dispatchers instant awareness of unfolding emergencies while helping reduce cognitive strain.

Whether it’s a mention of weapons, medical distress, officer safety, or escalating threats, the system flags high-priority language the moment it’s spoken—empowering dispatchers to act faster, coordinate more effectively, and protect frontline responders. This proactive alerting also helps dispatchers manage stress by filtering out non-critical chatter and surfacing what truly matters.

This capability is made possible through HindSight’s native integration with Prizym. By supporting Prizym out of the box, HindSight ensures seamless access to real-time audio streams, enabling keyword detection without added infrastructure or delay.

With HindSight, dispatch centers gain a mission-critical edge—turning spoken words into actionable intelligence while supporting dispatcher wellness through smarter, more focused workflows.

Reducing Cognitive Load

Constantly monitoring multiple radio channels can be mentally exhausting. Keyword alerts help filter and prioritize transmissions, allowing dispatchers to focus on what matters most without missing critical information.

Minimizing Missed Cues

In high-volume environments, it’s easy for key phrases to get lost in the noise. Automated alerts act as a safety net, reducing anxiety about missing something vital and improving confidence in decision-making.

Improving Situational Awareness

Alerts provide contextual cues that help dispatchers anticipate escalation, prepare resources, and avoid reactive stress. This proactive approach can reduce emotional strain during fast-moving incidents.

Supporting Decompression and Review

HindSight’s integration with Prizym allows for post-incident playback and analysis, helping dispatchers and supervisors review stressful calls, identify support needs, and improve training without judgment.

Enabling Peer and Supervisor Support

Alerts can be configured to notify supervisors when distressing or high-risk language is detected, allowing for real-time check-ins or post-incident wellness outreach.

Creating a Culture of Care

By embedding wellness into the technology itself, agencies signal that mental health is a priority, not an afterthought—helping reduce stigma and encourage open conversations.

Patent-Protected Keyword Alerting

At the core of this innovation is Smart Response Technologies’ exclusively licensed patent from the U.S. Air Force, covering a multi-modal communications system originally developed for military-grade situational awareness. SRT is the only company authorized to commercialize this technology, now adapted to meet the urgent needs of civilian emergency response.

Published On: September 15th, 2025
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