Choose the Path That Works Best for You
With Exacom, you’re in control. Think of it like a “choose your own adventure” for Quality Assurance (QA). You’re not forced into one path—you get to decide what works best for your agency today and tomorrow.
Path 1: Keep What You Already Have
Already invested in QA software? Perfect. Exacom integrates with virtually any third-party QA tool, so your supervisors can continue working in a familiar environment while still accessing all the recordings and metadata they need. No retraining. No disruption.
GovWorx Example: A center using GovWorx for QA keeps their existing platform, while HindSight pushes audio from its platform to . Read how Jeffcom took this approach.
Frontline Example: A center using Frontline QA keeps their existing platform and uses the Frontline/HindSight integration to pull audio directly into Frontline.
Path 2: Use Exacom’s QA Tools
Looking for a QA solution that works hand-in-hand with your recordings? Exacom offers Frontline QA, which is a proven QA platform tailored for public safety. Frontline, and our integration with them, makes it easy to evaluate calls, score performance, and run actionable reports—all while being fully supported by Exacom as part of your overall recording solution.
Path 3: Switch When You’re Ready
Planning to change QA vendors down the road? No problem. Because Exacom is built on open standards and APIs, you can transition smoothly whenever the time is right.
Example: A large agency using one QA platform today decides to upgrade in three years. With Exacom, they don’t need to replace their recorder—just point it to the new QA system.
Screen Capture, Photos, Video +
Record it all in a single place, including screens or any media like BWC footage and photos.
Your QA, Your Choice
We won’t lock you into our QA software. Keep your current one, buy ours, or pick a new one. We can integrate with anything, so you always get the best tool for you.
Incident Reconstruction
Pull together recordings by the CAD ID or timeframe. Share Incident recordings via email with just a link, or download to a ZIP.
Real-Time Alerts for Critical Phrases
Get notified the moment keywords or critical phrases are spoken. Whether on radio or phone, never miss what matters most.
Phone & CHE Transcription
Make searching a breeze. Transcriptions can be generated on-demand, or automatically in real-time (think "closed captions") for phone, CHE, radio/consoles & more.
Automated PII Audio Redaction
Automatically redact names, phone numbers, and addresses from public safety audio. Reduce FOIA processing time and protect sensitive data.
