At a Glance

Jeffcom 911, serving 29 police, fire, and EMS agencies across Jefferson and Clear Creek counties, transitioned from legacy on-premise recorders to Exacom’s HindSight Cloud, a fully cloud-native SaaS recording platform hosted in AWS. The system now captures every communications stream (voice, text, video, and screen activity), runs continuous QA via API, and requires no customer-performed upgrades or patching.

  • Organization: Jeffcom 911 (29 police, fire & EMS agencies)
  • Solution: HindSight Cloud (SaaS) on AWS, integrated with:
    • Motorola P25 & L3Harris radio: Captured redundantly via compact edge servers at Lakewood ECC and Golden ECC
    • Carbyne APEX: Direct AWS-to-AWS integration for voice, video, transcripts, and text
    • Screen Recording: Desktop capture from 52 workstations via two lightweight customer VMs
    • GovWorx CommsCoach QA: API-powered QA scoring on 100% of calls
  • Outcome: 100% uptime; no single points of failure for the recording system; unified incident views; minimal ongoing maintenance; continuous QA insights; predictable subscription pricing & streamlined procurement

The Challenge

When Jeffcom began evaluating replacements for its aging, on-premise recorders, its priorities were clear: maximize uptime, reduce maintenance complexity, improve integration flexibility, and align with its growing cloud-native ecosystem. Their former system introduced several long-term challenges:

  • Large Hardware Footprint: Supporting a high-volume center like Jeffcom required a significant physical infrastructure. Multiple servers, racks, and supporting hardware took up valuable space and required ongoing IT oversight to manage.
  • Costly Lifecycle Replacements: As hardware aged, Jeffcom faced major capital expenditures to replace recording systems. A cloud-native model offered lower-cost infrastructure and eliminated the spikes associated with large hardware refreshes.
  • Site-Dependent Recovery Model: Although Jeffcom had redundancy at its 3535 site, the on-prem model still introduced access risks compared to geographically distributed cloud resilience.
  • Strategic Move to the Cloud: With Carbyne APEX already cloud-native, Jeffcom chose to align its overall technology strategy accordingly. Jeffcom sought an end-to-end cloud-based ecosystem for greater flexibility and long-term sustainability.

Why Exacom’s HindSight Cloud

When Jeffcom issued its RFP, “operational and technological effectiveness” was weighted highest. Exacom’s SaaS HindSight solution scored top marks by delivering a cloud-native mission critical recording service with guaranteed availability and seamless integration to Carbyne APEX, Motorola P25 and L3Harris P25 systems that are critical to their operations.

Key Solution Elements

Resilient, Cloud-Native SaaS Core

Hosted on AWS GovCloud and fully managed by Exacom, HindSight Cloud delivers system resilience, high availability, and robust security by default. The core platform automatically applies updates, patches, and new features—ensuring Jeffcom is always running the latest, most secure version.

Lightweight On-Premise Edge Servers

Two compact servers—one at Lakewood ECC and one at Golden ECC—securely forward Motorola and L3Harris P25 audio streams to the cloud core. These devices maintain full redundancy while minimizing physical footprint and maintenance.

Carbyne APEX Integration

Exacom and Carbyne maintain a direct AWS-to-AWS connection, enabling fast, secure recording of audio, AI-powered transcriptions, video, and text metadata—without relying on on-prem infrastructure. This ensures full alignment with Jeffcom’s CHE environment and cloud-native goals.

API Access for Continuous QA

GovWorx CommsCoach uses HindSight’s open streaming API to run 24/7 automated QA on all calls—not just a sample—providing real-time insights, compliance alerts, and targeted training recommendations.

Enhanced Functionality with Screen Recording

Two virtual machines in Jeffcom’s Nutanix cluster capture screen activity from 52 dispatcher workstations, enabling synchronized playback alongside other incident data within the HindSight interface.

Predictable, Scalable Subscription Model

HindSight Cloud operates as a subscription service—eliminating large capital outlays and enabling Jeffcom to scale channels, users, or features simply by adjusting its plan.

Results That Mapped to Jeffcom’s Priorities

  • Uptime & Resilience: Zero recording downtime, even during site outages—thanks to geo-redundant edge ingest and AWS core infrastructure.
  • Smaller Footprint: Replaced racks of servers with just two compact edge devices and two virtual machines.
  • Ongoing Cost Control: Subscription pricing eliminated capital spikes and simplified budgeting.
  • API-Driven Functionality: Enabled full QA automation and real-time data access.
  • Cloud-Native Strategy: Seamless integration with Carbyne APEX and AWS-aligned operations.
  • Reduced Maintenance Burden: Most upgrades, security patches, and maintenance handled by Exacom.
  • Improved Capabilities: Screen capture, continuous QA, and unified playback views elevate incident oversight.

By selecting HindSight Cloud and partnering with Exacom, Jeffcom 911 achieved its vision of a cloud-native, resilient, scalable recording platform with advanced functionality and minimal operational overhead. The solution not only fulfilled the agency’s RFP priorities—it set a new standard for public safety recording systems built for modern demands.

Published On: August 12th, 2025Categories: Case Studies, News
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