911 Logging Recorders for Voice Audio

Logging Recorders for 911 Centers & Primary PSAPs

911 centers and primary public safety answering points (PSAPs) need an intuitive, secure, comprehensive, and reliable logging recorder that can record every detail: the 911 audio with metadata or the initial dispatch transmission, the RapidSOS data that informed the dispatcher’s response, the text message that was received about the same incident, how the information was entered into CAD, how Dispatch and the field units responded, etc.

Exacom has deployed our 911 recorders in PSAPs around the world. We tackle these challenges and make it easier for you to serve your communities.

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Logging Recorders for PSAPs & 911 Centers

The features & reliability you need.

  • Capture recordings from both new and legacy technologies

  • Record at geographically-diverse sources, and access centrally

  • Grow cost-effectively with flexible, scalable architecture

  • All recording solutions are field-tested & industry-proven

  • Leverage tools like instant recall, review, export, and redaction

  • Review your staff with optional Quality Assurance software

Did You Know?

You can share an Exacom recorder with any other agency/organization on your network. Reduce costs, enhance cross-agency QA/QI insights, and more fully reconstruct incidents.

Record 80+

Phone, Radio, CHE, CAD, Events & more

NENA NG 9-1-1 i3 | APCO P25 | SIP | MCPTX | DMR

Record every communication and datapoint as it happens.

View All Integrations
Record L3Harris Radio Systems Radio Recording
Record Motorola Radio Systems Radio Recording
Record Avaya Phone Systems Audio Recording
Record Solacom Consoles Audio Recording
Record CentralSquare CAD data
Record Intrado Consoles Audio Recording
Record Zetron Consoles Audio Recording
Record Data from RapidSOS Portal
Record Telex Consoles Audio Recording
Record Avaya Phone Systems Audio Recording
Record Zetron Consoles Audio Recording

Recordings Where You Need Them Most

Let Your Tools Work For You

Reduce how much time you spend in your logging recorder by moving recordings in and out to other systems or people automatically.

Have a solution you want us to integrate with? Our API makes it easy. Contact us to get the process started.

CentralSquare CAD
Enterprise
Professional (coming soon)
Once a CAD event is closed, all phone and radio recordings are automatically packaged, and a link to the appropriate media is automatically added into the CAD system for that incident number.

  1. Find your recordings via one of 14 search/filter features
  2. If needed, annotate the audio/video using bookmarks and tag by incident # for easy grouping
  3. Download all related recordings at once, either individually or grouped
  4. Audio, and any associated metadata (including RapidSOS data), downloads in a concise ZIP file
  5. That file can easily be saved to a shared network location, online location like Google Drive or OneDrive, burned to a USB stick, or emailed.

Let’s Build Your Customized Recording Solution, Today

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Logging Recorder Features

Live Monitoring & Instant Replay

Monitor and replay live/recent phone or radio audio across all channels. Change volume levels and speed (with constant-pitch) to easily understand what’s being said.

Powerful Incident Management

Use tags and bookmarks to segment any type of recording by CAD Incident ID or court case number. Records can easily be exported and then redacted before sharing.

Highly Cybersecure

Out of the box, HindSight is the most cybersecure logging recorder available. Every system we ship is, at minimum, hardened to near Military-grade specifications. We also offer other options for further securing the recorder on your network.

Cybersecure Recording
Share Recorders & Costs

A single recorder (and associated costs) can be shared across multiple departments or organizations while only allowing appropriate access to recordings. Partition access to records by user, team, department, agency, or organization.

How Can This Help My Agency?
Never Miss a Recording

Recordings are automatically backed up to a secondary storage location. Real-time fault monitoring alerts you if something goes wrong. Recorders can be set up in redundant or geo-diverse* redundant configurations for 24/7/365 up-time.

Leveraging True Redundancy
Grow Easily

Exacom uses open architecture (Windows OS and SQL databases) to build our logging recorders, so they’re easy to maintain and scale. Add more recorders cost-effectively as your communications expand.

No-Hassle Archival & Storage

Automatically delete recordings based on retention schedules that you set. We also have a wide variety of cost-effective storage options depending on your retention schedules and recorded media types.

IT-Friendly Recording Solutions

Software features that will keep your IT team happy and your communications systems healthy.

  • Flexible Deployment Configurations
    From on-premise to virtual to cloud, we work with you to determine the best solution to fit your situation.

  • Software-Focused Approach
    Our recording is 100% software-based. That makes our recorders highly scalable and easily maintained or upgraded.

  • No-Hassle Monitoring Features
    Our systems include SNMP-based self-monitoring software that alerts you as soon as there’s an issue.

  • Pure COTS Hardware
    Best-in-class commercial-off-the-shelf (COTS) hardware provides a wide range of alternatives to deliver on simple and complex configurations.

Why Choose Exacom?

Cybersecurity At the Forefront

Our recorder is the only one certified by the DoD for Cybersecurity and Interoperability, and we’ve taken countless other measures to ensure our customers’ security.

Flexible Recording Capabilities

Record nearly every kind of data at any location, anytime you want, and in a variety of methods.

Driving Industry Advancements

We work on your behalf to advance industry standards, integrations, and technologies—so you don’t have to.

IT-Friendly Recording Solutions

IT Departments love us! We offer a variety of flexible deployment options, automatic backup and alerting features, and more.

Scalable, Cost-Effective Solutions

Our systems scale from small and simple to large and complex, so you don’t pay for more than you need.

Field-Tested & Industry-Proven

We’ve been designing recording technology for over 30 years and have successful installations around the world.

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