Quality Assurance Software

Review Call-Takers, Agents, and Dispatchers

Do you know how your agents are performing? Our Quality Assurance software gives you the tools to determine how they are doing and where improvements can be made. It will also give you insight into how your processes are performing in real-world incidents. The QA Module integrates seamlessly with our HindSight recording platform.

Quality Assurance module for call-takers

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Record 80+

Types of Communications & Metadata

Exacom has built relationships with communications providers to enable enhanced integrations with our logging recorders.

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logging recorder l3 harris radio systems logging recorder for tait radio systems mototrbo logging recorder system Kenwood radio recorder EF Johnson
solacom phone system recording avaya recording platform cisco audio phone logger recording for intrado
Avtec

Flexible Scoring Methods

QA & QI for Public Safety

In addition to our QA software tools, Exacom provides a variety of services to help you achieve your QA/QI goals.

Yes! I Need Help With QA