Bring More Value to Your Customers
integrate with Exacom’s leading recording solution
Exacom’s HindSight Application Programming Interface (HSAPI) allows our integration partners to bring additional value to our mutual customers. By writing to this API, partners can extend the capabilities of their CAD, PSAP/call-taking, analytics, Business Intelligence (BI) platforms, and more to utilize the audio, screen video, text/SMS and metadata that is captured within the Exacom recording platform.
Pull metadata out of the Exacom Recorder and combine it with other data to give your customers powerful oversight and insight:
• Call/transmission volumes over time, broken down by Unit Alias, XXX and XXX
• Call counts by type (ie Telephony, E911, P25 VNIC Radio, etc.)
• Call taker activity, over time
• Talkgroup and unit usage
• Location (ANI/ALI or GPS) of incoming calls
This can answer questions like:
• Where are most of my calls coming from? Are there any hotspots?
• What is the traffic per radio or phone unit within a certain timeframe?
• What systems are most of my call activity coming through?
• Which of my staff (call-takers and dispatchers) handle the bulk of my calls at different times?
• How many active users are using the recorder at a specific time?
Additionally, this first-party data can be combined with your platform data to provide even deeper insights.
As you work with your customers, expand your capabilities by being able to provide audio files within your platform based on a specific query.
For example, you could automatically query and download audio related to a specific CAD incident ID and route that file, along with any CAD reports and other information, to the right person.
From an IT perspective, you could also monitor call volumes on the recorder and call-taker activity to indicate large-scale events and take action to adjust network resource usage.
Pull metadata out of the Exacom Recorder and combine it with other data to give your customers powerful oversight and insight:
• Call/transmission volumes over time, broken down by Unit Alias, XXX and XXX
• Call counts by type (ie Telephony, E911, P25 VNIC Radio, etc.)
• Call taker activity, over time
• Talkgroup and unit usage
• Location (ANI/ALI or GPS) of incoming calls
This can answer questions like:
• Where are most of my calls coming from? Are there any hotspots?
• What is the traffic per radio or phone unit within a certain timeframe?
• What systems are most of my call activity coming through?
• Which of my staff (call-takers and dispatchers) handle the bulk of my calls at different times?
• How many active users are using the recorder at a specific time?
Additionally, this first-party data can be combined with your platform data to provide even deeper insights.
Your CAD software can send information into the recorder, making your platform more “sticky” as it adds value to other systems in the communication environment. This data can include the incident number and number of units assigned to an incident.
Additionally, HSAPI allows dispatch platforms to pull audio recordings out of the recorder, essentially making your CAD software a one-stop-shop for examining incidents. Your customers could look at the CAD report and pull audio all within the same system at the same time.
With this information, your customers will be able to easier to research and reconstruct incidences and respond to subpoena requests or internal investigations.
Business Intelligence & Analytics Platforms
Get information from the recorder into your platform to combine with data from other systems, or query for an audio recording and access it within your platform.
Pull metadata out of the Exacom Recorder and combine it with other data to give your customers powerful oversight and insight:
- Call/transmission volumes over time, broken down by talkgroup and/or unit, position or call-taker
- Call counts by type (ie Telephony, E911, P25 VNIC Radio, etc.)
- Call taker activity, over time
- Talkgroup and unit usage
- Location (ANI/ALI or GPS) of incoming calls
This can answer customer questions like:
- When a unit was dispatched after a 911 call, were there any other units closer that might’ve been more efficient to respond?
- Do my patrol routes line up with where the majority of 911 calls come from?
- What systems are most of my call activity coming through?
- How many officers were in a certain geographical area at the time of a specific 911 event?
- Which of my staff (call-takers and dispatchers) handle the bulk of my calls at different times?
- What radio transmissions were happening at the same time as a specific 911 call?
Automation & AI Software
Query for an audio recording and access it within your automation platform.
As you work with your customers, expand your capabilities by being able to provide audio files within your platform based on a specific query.
Possible Applications
Evidence Management
Get information from the recorder into your platform to combine with data from other systems, or query for an audio recording and access it within your platform.
Enable your customers to access every piece of digital evidence on an incident through your evidence management system. Give them to access recordings (radio, phone, screen video, NG 9-1-1 text/SMS, and more) and an array of data.
Computer-Aided Dispatch Software
Query for a recording and access it within your platform, or send information directly into the recorder.
Your CAD software can send information into the recorder, making your platform more “sticky” as it adds value to other systems in the communication environment. This data can include the incident number, number of units assigned to an incident, and more.
Additionally, HSAPI allows dispatch platforms to pull recordings (phone, radio, text/SMS, screen video, and more) out of the recorder, essentially making your CAD software a one-stop shop for examining incidents and compiling reports. Your customers could look at the CAD report and pull audio all within the same system, at the same time.
With this information, your customers will be able to easier research and reconstruct incidences and respond to subpoena requests or internal investigations.
Situational Awareness Tools
Get information from the recorder into your platform, or query for an audio recording and access it within your platform.
Allow your customers to access important information, like near real-time GPS coordinates of incidences and radio units, out in the field. Your platform could also provide audio recordings for incidences as they are dispatched to those locations.
Get Started
Interested in programming to HSAPI? Apply today to get the ball rolling for your customers.
