Record Carbyne APEX
Exacom’s HindSight Cloud is the first mission-critical communications recording platform to integrate cloud-to-cloud with Carbyne’s APEX call handling solution. This powerful integration provides HindSight users with comprehensive access to recorded audio and all associated metadata, including audio transcription, caller location, instant messaging, and more. Additionally, HindSight Cloud now records and displays conversation transcripts and any live-streamed video received through Carbyne APEX, giving users a complete, seamless view of all communications within a single platform.
Exacom’s HindSight integrates with Carbyne’s APEX via Carbyne’s API and the NENA i3 standard to record audio and all supplementary multimedia.
Benefits of Cloud-to-Cloud Recording
Integrations that include cloud-native recording solutions make it easier for users to manage responsibilities by transferring management of equipment, resources, and risk to the cloud-provider. Along with transferring those responsibilities, users also benefit from enhanced functionality in faster feature upgrades than on-premise options with the cost-benefit of avoiding further equipment purchases.
Exacom’s recording platforms are highly cybersecure and provide for enhanced disaster recovery since they aren’t dependent on equipment at a single or multiple locations.
