Built for 911

Recording for 911 Centers, Emergency Operations Centers, and other Primary PSAPs

Public safety answering points (PSAPs) and 911 centers need intuitive, secure, comprehensive, and reliable logging recorders to capture all details: 911 audio with metadata or the initial dispatch transmission, RapidSOS data that informed the dispatcher’s response, text messages about the same incident, how the information was entered into CAD, how dispatch responded, etc.

As a 911 logging recorder manufacturer, Exacom addresses these challenges and makes serving your communities easier.

Live Monitoring, Instant Replay, Archival

Single Source of Record for CHE, Radio, Dispatch, etc.

Incident Management & Reconstruction

Resiliency & Alerts for 24/7/365 Uptime

Highly Cybersecure

IT-Friendly Deployment Options

Centralize Recordings from Multiple Systems

Public Safety Associations

Record from 85+ Sources

Single place of record for phone, radio, CHE, CAD, NG 911 i3, SIP, Text/MMS, MCPTX, videos & more

Record L3Harris Two-Way Radio Systems Radio Recording
Record Third-Party Data from RapidSOS Portal Phone Calls
Record Avaya Phone Systems Audio Recording
Record Motorola Radio Systems Radio Recording
Record Avaya Phone Systems Audio Recording
Record Telex Consoles Audio Recording
Record CentralSquare CAD data
Record Zetron Consoles Audio Recording
Record Solacom Consoles Audio Recording
Record Intrado Consoles Audio Recording
Record Zetron Consoles Audio Recording
Our HindSight Platform
Scalable, Modular, and Built for the Real World

HindSight™ is engineered for flexibility—because no two organizations are the same. Its modular architecture allows you to tailor the system to your operational and technical needs.

Flexible Deployments

HindSight is available as an on-premises, cloud-native, or hybrid solution. Agencies can maintain full control on-site or shift to cloud for reduced IT overhead and easier scalability.

High Availability

Deploy in a fault-tolerant configuration with automatic failover and data replication to maximize uptime and ensure critical recordings are never lost.

Modular Design

Add or remove features as your needs evolve—such as Quality Assurance, Screen Recording, Live Monitoring, Analytics, or Text-to-911 capture. Pay only for what you need.

Federated Architecture

Ideal for multi-agency environments, HindSight allows for centralized visibility while maintaining localized control and data sovereignty for each participating entity.

Make Your Data AI-Ready

Every HindSight deployment includes Nexas, a built-in data normalizer that prepares communications for AI and real-time use. Nexas can stream audio and metadata to third-party tools for:

  • Automated transcription and translation
  • Dispatcher performance analytics
  • Anomaly and pattern detection
  • Predictive incident modeling
  • Situational awareness platforms

…. making HindSight the foundation for AI-driven operations.

83%

of public sector IT leaders say AI will be important to achieving mission outcomes in the next 3–5 years.

90%

of public sector organizations cite data accessibility and integration as key barriers to AI success

up to 60%

of a dispatcher’s cognitive load during an emergency call can be reduced with AI-assisted tools like real-time transcription and prioritization

Quality Assurance (QA/QI) Software

For Public Safety Agencies

  • Works alongside any logging recorder platform

  • Customize to your agency’s needs and standards
  • Proactively identify gaps in training and policy in your organization
  • Comes loaded with APCO/NENA evaluation form
  • Detailed dashboards provide insight into employee performance
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