Exacom’s HindSight recording platform now integrates with GovWorx CommsCoach to automate Quality Assurance (QA) across 9-1-1 and dispatch communications. With this integration, CommsCoach can query HindSight directly for call recordings and automatically score them against agency-defined performance standards.

This removes the burden of manual QA selection and review, ensuring more calls are evaluated, more consistently, with less effort from supervisors.

Automated QA Evaluations

CommsCoach pulls call recordings directly from HindSight and applies automated scoring models, reducing the time and resources needed for traditional QA processes.

Expanded Review Coverage

Instead of sampling only a small percentage of calls manually, agencies can evaluate a much larger portion of their communications, leading to more accurate performance insights.

Objective, Consistent Scoring

Automated QA reduces bias and ensures that evaluations are based on consistent criteria, helping agencies build fairer, more reliable performance benchmarks.

Integrated Reporting & Analytics

Supervisors gain access to dashboards and analytics that combine HindSight recordings with CommsCoach scoring data, making it easier to track compliance, identify trends, and pinpoint training needs.

Seamless Workflow

Because CommsCoach queries HindSight directly, there’s no need to manage multiple systems. Agencies can focus on improving performance, not moving files.

Jeffcom 911

Read how Jeffcom 911 in Colorado is using HindSight + GovWorx CommsCoach to QA 100% of their calls