Exacom’s HindSight recording platform now integrates directly with Frontline Public Safety Solutions to streamline Quality Assurance (QA) evaluations. With this integration, call recordings can be accessed and reviewed within the Frontline platform, eliminating the need to switch between multiple systems.

This unified approach helps public safety agencies save time, improve efficiency, and deliver better service to their communities.

Key Features

Seamless Access to Recordings

Frontline users can play back Exacom call recordings directly inside the Frontline platform. No more logging into a separate system—everything needed for QA is in one place.

Streamlined Workflow

Agencies can conduct QA evaluations faster without disrupting existing processes. Supervisors can review calls, score interactions, and provide feedback without leaving their primary platform.

Centralized Data Management

All recordings and QA evaluations are housed in a single, organized location. This makes it easier to track performance trends, measure compliance, and generate reports over time.