The Tier 3 Technical Support Specialist Engineer is the final escalation point within the customer care and installation organizations. Technical issues that cannot be resolved by levels 1 & 2 support/installation staff are escalated to the Tier 3 Technical Support. This person is capable of troubleshooting and resolving the most difficult and complicated issues. This position works closely with Field Services, Tier 2 support, and the software engineering team. The Tier 3 TSS is the escalation point for technical support issues company-wide.

Job Title

Tech Support Specialist Engineer (Tier 3)

Job Type


Job/Office Location

Concord, NH, United States

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About Exacom

Exacom is a leading provider of multi-media recording solutions for public safety, homeland security, defense, utilities, and transportation applications.

We are known for a longstanding and ongoing commitment to providing quality engineered solutions and outstanding customer service. Exacom accomplishes this through innovation from remarkable talent.

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