The Tier 3 Technical Support Specialist Engineer is the final escalation point within the customer care and installation organizations. Technical issues that cannot be resolved by levels 1 & 2 support/installation staff are escalated to the Tier 3 Technical Support. This person is capable of troubleshooting and resolving the most difficult and complicated issues. This position works closely with Field Services, Tier 2 support, and the software engineering team. The Tier 3 TSS is the escalation point for technical support issues company-wide.
Job Type: Full-Time
Office Location: Concord, NH (Merrimack County, roughly 65 miles from Boston)