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Mission-Critical Communications Learning Center

  • Critical Infrastructure

    Critical Infrastructure »

    Planning, purchasing, maintaining, and transitioning your mission-critical communications infrastructure is a daunting task. Here are some tips to do it wisely and how to get the most of your existing systems.

    Key Areas:
    Purchasing & Evaluating New Systems »
    Keeping Systems Operational »
    Enhancing Communications with Interoperability »
    Policies & Procedures »
    Product Announcements »
    Recent Posts
    • 911 Recording Systems
      What Comm. Centers HATE About Their Logging Recorders
    • We Asked ChatGPT: Should You Buy an Exacom Logging Recorder?
    • RapidSOS Portal – Open Automatically for Every Call
    • Commercial Off-the-Shelf Hardware
      Always Demand COTS Hardware
    • Purchasing & Evaluating New Solutions Wisely
    • Keeping Communications Systems Operational
    • Enhancing Communications with Interoperability
    • Policies & Procedures
    • MCC Product Announcements
  • Emerging Technology

    Emerging Technology »

    It can be difficult to keep up with new mission-critical communications technologies and standards. Read up and take some of the guess-work out.

    Key Areas:
    NG 9-1-1 »
    Cloud-Based Solutions »
    MCPTX & FirstNet »
    Recent Posts
    • Evaluating Cloud Data Centers for Public Safety, Part 2
    • Testing & NG 9-1-1 Interoperability
    • Evaluating Cloud Data Centers for Public Safety, Part 1
    • NG 9-1-1 & i3 Standard
    • Cloud-Based Solutions
    • MCPTX and FirstNet
  • Cybersecurity

    Cybersecurity »

    As communications infrastructure becomes increasingly networked and interoperable, cybersecurity is of the utmost concern.

    Recent Posts
    • Cybersecurity for Public Safety
  • Training, Staffing & Retention

    Training, Staffing & Retention »

    • Letter to a New 9-1-1 Supervisor
    • [Webinar] Lead the Way: Be the Leader You Needed!
    • It Takes Two: A QA/QI Love Story
    • Engineering a Better 9-1-1
    Featured Series: Gold Line Truths
    The Latest from Samantha Hawkins
    • Letter to a New 9-1-1 Supervisor
    • How to Lose a 9-1-1 Trainee in 6 Ways
    Gold Line Truths

Learning Center

Home » Learning Center » Page 4
  • 911 Audio in Court

    911 audio recordings can hold immense power in the courtroom, determining the fate of the case. However, their use as evidence hinges on careful [...]

    Views: 862Categories: Critical InfrastructureTags: 911, Campus Safety & Security, Dispatch, EMS, Fire, Phone Communications
  • Cybersecurity & Your Logging Recorder

    An Uptick in Cyber Attacks Public safety agencies have become increasingly targeted by cyber-attacks in recent years, and this trend is expected to continue in [...]

    Views: 1427Categories: CybersecurityTags: CAD, Call Handling Equipment, Cybersecurity, hardware, software
  • Behind the “Interoperability” Public Safety Buzzword

    Interoperability is critical for public safety agencies because it allows different agencies and departments to effectively communicate and coordinate during emergencies. Interoperability ensures first [...]

    Views: 114Categories: Enhancing Communications with InteroperabilityTags: 911, CAD, Dispatch, interoperability, Phone Communications
  • Why Logging Recorder Companies Shouldn’t Create QA Software

    Difficult When Agencies Switch Recorders Over the years, it's natural for public safety agencies to switch logging recorder vendors as new features come available [...]

    Views: 196Categories: Purchasing & Evaluating New Solutions WiselyTags: 911, Dispatch, NG 911, Quality Assurance
  • E911 vs. NG911

    E911 (Enhanced 911) and NG911 (Next Generation 911) are both systems designed to improve emergency response by providing more accurate location information and enabling [...]

    Views: 1159Categories: NG 9-1-1 & i3 StandardTags: 911, Dispatch, E911, EMS, Fire, NG 911, Police Departments
  • City of Dallas Cybersecurity Attack: A Digest

    News broke yesterday that the city of Dallas, Texas, had been severely affected by a malicious ransomware attack. The city itself has not issued [...]

    Views: 358Categories: Cybersecurity, Keeping Communications Systems OperationalTags: 911, Cybersecurity, Dispatch, EMS, Fire, Police Departments
  • QA for Public Safety: What, Why & How

    Quality assurance in public safety refers to a set of processes and procedures used to ensure that the services provided by a public safety [...]

    Views: 597Categories: Training, Staffing & RetentionTags: 911, Dispatch, EMS, Fire, Police Departments, Quality Assurance
  • Streamlining Records & FOIA Requests in Public Safety

    FOIA (Freedom of Information Act) and court records requests can be a time-consuming and complex process for government agencies to manage. However, there are [...]

    Views: 221Categories: Policies & ProceduresTags: 911, EMS, Fire, Police Departments
  • Exacom Announces LMR-Optimized Transcription Service for Public Safety

    Exacom is pleased to announce audio transcription services are now available within the latest version of HindSight 4. Most AI transcription services are fairly [...]

    Views: 679Categories: MCC Product Announcements, NewsTags: Exacom Product & Features, Radio Communications
  • Exacom Announces Best-In-Class Transcription Service for Audio Recordings

    Exacom is pleased to announce audio transcription services are now available within the latest version of HindSight 4.Transcribed audio allows agencies to respond faster to [...]

    Views: 325Categories: News, Policies & ProceduresTags: Exacom Product & Features
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