Learning Center

We as dispatchers must face head-on the issue of secondary traumatic stress and recognize that in our line of work, it is normal to [...]

Have you noticed just how many professionals in the 911 industry have either been formally diagnosed as such or exhibit neurodivergent tendencies and [...]

911 audio recordings can hold immense power in the courtroom, determining the fate of the case. However, their use as evidence hinges on careful [...]

An Uptick in Cyber Attacks Public safety agencies have become increasingly targeted by cyber-attacks in recent years, and this trend is expected to continue in [...]

Interoperability is critical for public safety agencies because it allows different agencies and departments to effectively communicate and coordinate during emergencies. Interoperability ensures first [...]

Difficult When Agencies Switch Recorders Over the years, it's natural for public safety agencies to switch logging recorder vendors as new features come available [...]

E911 (Enhanced 911) and NG911 (Next Generation 911) are both systems designed to improve emergency response by providing more accurate location information and enabling [...]

News broke yesterday that the city of Dallas, Texas, had been severely affected by a malicious ransomware attack. The city itself has not issued [...]

Quality assurance in public safety refers to a set of processes and procedures used to ensure that the services provided by a public safety [...]