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Mission-Critical Communications Learning Center

  • Critical Infrastructure

    Critical Infrastructure »

    Planning, purchasing, maintaining, and transitioning your mission-critical communications infrastructure is a daunting task. Here are some tips to do it wisely and how to get the most of your existing systems.

    Key Areas:
    Purchasing & Evaluating New Systems »
    Keeping Systems Operational »
    Enhancing Communications with Interoperability »
    Policies & Procedures »
    Product Announcements »
    Recent Posts
    • 911 Audio in Court
    • interoperability
      Behind the “Interoperability” Public Safety Buzzword
    • Why Logging Recorder Companies Shouldn’t Create QA Software
    • City of Dallas Cybersecurity Attack: A Digest
    • Purchasing & Evaluating New Solutions Wisely
    • Keeping Communications Systems Operational
    • Enhancing Communications with Interoperability
    • Policies & Procedures
    • MCC Product Announcements
  • Emerging Technology

    Emerging Technology »

    It can be difficult to keep up with new mission-critical communications technologies and standards. Read up and take some of the guess-work out.

    Key Areas:
    NG 9-1-1 »
    Cloud-Based Solutions »
    MCPTX & FirstNet »
    Recent Posts
    • Internet Resiliency for Public Safety Agencies: A Comprehensive Approach
    • Navigating the Frontlines: Key Trends that Shaped Public Safety in 2023
    • E911 VS NG911
      E911 vs. NG911
    • Exacom, Airbus, Catalyst, Blueforce & Common Objects Announce New Tools for Smarter & Automated Communications
    • NG 9-1-1 & i3 Standard
    • Cloud-Based Solutions
    • MCPTX and FirstNet
  • Cybersecurity

    Cybersecurity »

    As communications infrastructure becomes increasingly networked and interoperable, cybersecurity is of the utmost concern.

    Recent Posts
    • Internet Resiliency for Public Safety Agencies: A Comprehensive Approach
    • Protect Passwords & Accounts Using Multi-Factor Authentication (MFA)
    • The Importance of Training to Spot & Report Phishing
    • Pay Attention to Software Updates & Patches
  • Training, Staffing & Retention

    Training, Staffing & Retention »

    • Gold Line Truths [Series]
    • The Way Back From Secondary Trauma
    • Titles Don’t Make the Dispatcher
    • The Other Next Gen 911: What Newer Generations Bring to the 911 Industry
    Featured Series: Gold Line Truths
    The Latest from Samantha Hawkins
    • National Public Safety Telecommunicators Week: It Takes a Community to Support a Community
    • Does Your Tone Speak Louder Than Your Words?
    Gold Line Truths

Learning Center

Home » Learning Center » Page 2
  • Strengthening Cybersecurity in 911 Centers: The Role of Strong Passwords and MFA During Cybersecurity Awareness Month

    October is Cybersecurity Awareness Month, and this year’s theme from CISA emphasizes the importance of securing key areas of our digital infrastructure. Public safety [...]

    Views: 364Categories: CybersecurityTags: AI, Cybersecurity, hardware, MFA, Phishing Attacks, SecuLore, software, strong passwords
  • The Critical Role of Software Updates and Patches in Public Safety Cybersecurity

    For 911 centers and Emergency Communications Centers (ECCs), maintaining a robust cybersecurity posture is essential. In these critical environments, any vulnerability can pose a [...]

    Views: 430Categories: CybersecurityTags: AI, Cybersecurity, EMS, Fire, hardware, Phishing Attacks, Police Departments, SecuLore, software
  • Letter to a New 9-1-1 Supervisor

    Dear New 9-1-1 Supervisor, How are you doing? How are you feeling? Did you manage to grab breakfast this morning? And no, if [...]

    Views: 1508Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • How to Lose a 9-1-1 Trainee in 6 Ways

    Remember the movie How to Lose a Guy in 10 Days starring Matthew McConaughey and Kate Hudson? I was thinking about it the [...]

    Views: 7127Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • You Make It, You Own It!

    I’ve lost count of how many times I’ve emphasized to trainees the importance of using every tool and resource available when taking calls [...]

    Views: 2892Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • [WEBINAR] Public Safety First: Vendor Risk Management

    WEBINAR Public Safety First: Vendor Risk Management  Managing the risks posed by your vendors is essential to safeguarding your public safety operations. [...]

    Views: 2350Categories: Articles, Cybersecurity, Events, Webinars
  • Cloud: A Rose By Any Other Name….

    Understanding Cloud & Cloud Native Technologies The term “cloud” in technology often leads to confusion or misinterpretation. Vendors and customers alike will use "cloud" [...]

    Views: 454Categories: Cloud-Based Solutions, Purchasing & Evaluating New Solutions Wisely
  • The Truth About Why We Stay

    Nine years ago I sat in orientation with six other individuals in my class signing paperwork and learning about this new, rewarding profession that [...]

    Views: 2716Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • The Truth About Why We Leave

    A while ago, I made a rather major decision in my life. I resigned as a trainer and communications officer from the PSAP [...]

    Views: 5167Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • The Other Next Gen 911: What Newer Generations Bring to the 911 Industry

    As I write this article, I happen to be watching the 2022 movie about Whitney Houston and her rise to stardom. Whitney is [...]

    Views: 716Categories: Training, Staffing & RetentionTags: Gold Line Truths
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Articles Case Studies Cloud-Based Solutions Critical Infrastructure Cybersecurity Emerging Technology Enhancing Communications with Interoperability Events Keeping Communications Systems Operational Learning Center MCC Product Announcements MCPTX and FirstNet News NG 9-1-1 & i3 Standard Policies & Procedures Purchasing & Evaluating New Solutions Wisely Staff Training, Staffing & Retention Uncategorized Webinars
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