Strengthening Cybersecurity in 911 Centers: The Role of Strong Passwords and MFA During Cybersecurity Awareness Month
October is Cybersecurity Awareness Month, and this year’s theme from CISA emphasizes the importance of securing key areas of our digital infrastructure. Public safety [...]
The Critical Role of Software Updates and Patches in Public Safety Cybersecurity
For 911 centers and Emergency Communications Centers (ECCs), maintaining a robust cybersecurity posture is essential. In these critical environments, any vulnerability can pose a [...]
Letter to a New 9-1-1 Supervisor
Dear New 9-1-1 Supervisor, How are you doing? How are you feeling? Did you manage to grab breakfast this morning? And no, if [...]
How to Lose a 9-1-1 Trainee in 6 Ways
Remember the movie How to Lose a Guy in 10 Days starring Matthew McConaughey and Kate Hudson? I was thinking about it the [...]
You Make It, You Own It!
I’ve lost count of how many times I’ve emphasized to trainees the importance of using every tool and resource available when taking calls [...]
[WEBINAR] Public Safety First: Vendor Risk Management
WEBINAR Public Safety First: Vendor Risk Management Managing the risks posed by your vendors is essential to safeguarding your public safety operations. [...]
Cloud: A Rose By Any Other Name….
Understanding Cloud & Cloud Native Technologies The term “cloud” in technology often leads to confusion or misinterpretation. Vendors and customers alike will use "cloud" [...]
The Truth About Why We Stay
Nine years ago I sat in orientation with six other individuals in my class signing paperwork and learning about this new, rewarding profession that [...]
The Truth About Why We Leave
A while ago, I made a rather major decision in my life. I resigned as a trainer and communications officer from the PSAP [...]
The Other Next Gen 911: What Newer Generations Bring to the 911 Industry
As I write this article, I happen to be watching the 2022 movie about Whitney Houston and her rise to stardom. Whitney is [...]
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