Letter to a New 9-1-1 Supervisor
Dear New 9-1-1 Supervisor, How are you doing? How are you feeling? Did you manage to grab breakfast this morning? And no, if [...]
How to Lose a 9-1-1 Trainee in 6 Ways
Remember the movie How to Lose a Guy in 10 Days starring Matthew McConaughey and Kate Hudson? I was thinking about it the [...]
You Make It, You Own It!
I’ve lost count of how many times I’ve emphasized to trainees the importance of using every tool and resource available when taking calls [...]
[WEBINAR] Public Safety First: Vendor Risk Management
WEBINAR Public Safety First: Vendor Risk Management Managing the risks posed by your vendors is essential to safeguarding your public safety operations. [...]
Cloud: A Rose By Any Other Name….
Understanding Cloud & Cloud Native Technologies The term “cloud” in technology often leads to confusion or misinterpretation. Vendors and customers alike will use "cloud" [...]
The Truth About Why We Stay
Nine years ago I sat in orientation with six other individuals in my class signing paperwork and learning about this new, rewarding profession that [...]
The Truth About Why We Leave
A while ago, I made a rather major decision in my life. I resigned as a trainer and communications officer from the PSAP [...]
The Other Next Gen 911: What Newer Generations Bring to the 911 Industry
As I write this article, I happen to be watching the 2022 movie about Whitney Houston and her rise to stardom. Whitney is [...]
Carbyne and Exacom Integrate Cloud-Native Solutions, Modernizing 9-1-1
June 28, 2024 - New York, NY — Carbyne, a global leader in public safety technology, has announced a strategic partnership with Exacom, which [...]
Exacom Unveils Cloud-Native Recording
Exacom Unveils HindSight Cloud Exacom, a leading provider of advanced recording solutions, proudly announces the launch of its cutting-edge cloud-native recording platform, designed to [...]
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