Learning Center

October is Cybersecurity Awareness Month, and this year’s theme from CISA emphasizes the importance of securing key areas of our digital infrastructure. Public safety [...]

For 911 centers and Emergency Communications Centers (ECCs), maintaining a robust cybersecurity posture is essential. In these critical environments, any vulnerability can pose a [...]

Dear New 9-1-1 Supervisor, How are you doing? How are you feeling? Did you manage to grab breakfast this morning? And no, if [...]

Remember the movie How to Lose a Guy in 10 Days starring Matthew McConaughey and Kate Hudson? I was thinking about it the [...]

I’ve lost count of how many times I’ve emphasized to trainees the importance of using every tool and resource available when taking calls [...]

WEBINAR Public Safety First: Vendor Risk Management  Managing the risks posed by your vendors is essential to safeguarding your public safety operations. [...]

Understanding Cloud & Cloud Native Technologies The term “cloud” in technology often leads to confusion or misinterpretation. Vendors and customers alike will use "cloud" [...]

Nine years ago I sat in orientation with six other individuals in my class signing paperwork and learning about this new, rewarding profession that [...]

A while ago, I made a rather major decision in my life. I resigned as a trainer and communications officer from the PSAP [...]

As I write this article, I happen to be watching the 2022 movie about Whitney Houston and her rise to stardom. Whitney is [...]