8. Leverage New Technologies
There have been many technological advancements in the areas of recording that will affect your bottom line (in a good way) over time:
Browser-Based Access Software
Some recording companies allow you to access recordings via a web interface, rather than relying on a standalone application that has to be manually installed and updated. Using this browser-based approach will save man-hours in getting new users set up and deploying software updates.
New software developments allow recording platforms to be monitored at a number of levels. Monitoring could send an alarm for a pause in recording activity, which could signal an outage. These monitoring features can also check the status of hardware, like hard drives. If you’re able to detect outages or failures early, you can mitigate the effects of the issue, saving you costly man-hours and other resources.
Remote System Management
There are a variety of software tools that allow your staff and solution vendors to manage software and services remotely. Exacom’s support team does many of our installs and support calls remotely. This expedites the installation and service process and minimizes travel expenses.