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Mission-Critical Communications Learning Center

  • Critical Infrastructure

    Critical Infrastructure »

    Planning, purchasing, maintaining, and transitioning your mission-critical communications infrastructure is a daunting task. Here are some tips to do it wisely and how to get the most of your existing systems.

    Key Areas:
    Purchasing & Evaluating New Systems »
    Keeping Systems Operational »
    Enhancing Communications with Interoperability »
    Policies & Procedures »
    Product Announcements »
    Recent Posts
    • Cloud: A Rose By Any Other Name….
    • Carbyne and Exacom Integrate Cloud-Native Solutions, Modernizing 9-1-1
    • Internet Resiliency for Public Safety Agencies: A Comprehensive Approach
    • Exacom Now Supports Recording Microsoft Teams
    • Purchasing & Evaluating New Solutions Wisely
    • Keeping Communications Systems Operational
    • Enhancing Communications with Interoperability
    • Policies & Procedures
    • MCC Product Announcements
  • Emerging Technology

    Emerging Technology »

    It can be difficult to keep up with new mission-critical communications technologies and standards. Read up and take some of the guess-work out.

    Key Areas:
    NG 9-1-1 »
    Cloud-Based Solutions »
    MCPTX & FirstNet »
    Recent Posts
    • AI in 911: Enhancing 911 & Dispatch While Ensuring Safety & Control
    • Breaking the Vendor Stigma in Public Safety: Building Trust and Finding Common Ground
    • Cloud: A Rose By Any Other Name….
    • Exacom Unveils Cloud-Native Recording
    • NG 9-1-1 & i3 Standard
    • Cloud-Based Solutions
    • MCPTX and FirstNet
  • Cybersecurity

    Cybersecurity »

    As communications infrastructure becomes increasingly networked and interoperable, cybersecurity is of the utmost concern.

    Recent Posts
    • AI in 911: Enhancing 911 & Dispatch While Ensuring Safety & Control
    • Strengthening Cybersecurity in 911 Centers: The Role of Strong Passwords and MFA During Cybersecurity Awareness Month
    • The Critical Role of Software Updates and Patches in Public Safety Cybersecurity
    • [WEBINAR] Public Safety First: Vendor Risk Management
  • Training, Staffing & Retention

    Training, Staffing & Retention »

    • Webinar: Increasing Campus Security, Engagement & Retention During COVID-19
    • VoIP Call Recording
      Staffing, Retention, and Finding Your Hidden Gem
    • QA-Customizable-Reports-and-Dashboards
      QA for Public Safety: What, Why & How
    • Dispatching, According to the ADHD Brain
    Featured Series: Gold Line Truths
    The Latest from Samantha Hawkins
    • Let It Burn
    • Empowered Leaders Make Empowered Leaders
    Gold Line Truths

Phone Communications

Home » Phone Communications
  • 911 Audio in Court

    911 audio recordings can hold immense power in the courtroom, determining the fate of the case. However, their use as evidence hinges on careful [...]

    Views: 1032Categories: Critical InfrastructureTags: 911, Campus Safety & Security, Dispatch, EMS, Fire, Phone Communications
  • interoperability

    Behind the “Interoperability” Public Safety Buzzword

    Interoperability is critical for public safety agencies because it allows different agencies and departments to effectively communicate and coordinate during emergencies. Interoperability ensures first [...]

    Views: 147Categories: Enhancing Communications with InteroperabilityTags: 911, CAD, Dispatch, interoperability, Phone Communications
  • Record Mission-Critical Call Audio

    Why Are Public Safety Agencies Required to Record Communications?

    Public safety agencies are typically required to record communications for several reasons, including: Evidence collection In many cases, public safety agencies [...]

    Views: 540Categories: Policies & ProceduresTags: 911, Dispatch, EMS, Fire, Phone Communications, Police Departments, Radio Communications
  • Funding for NG 9-1-1: What You Need to Know

    NG911, or Next Generation 911, is an advanced emergency communications system that allows citizens to contact emergency services using a range of technologies, including [...]

    Views: 4300Categories: NG 9-1-1 & i3 StandardTags: 911, Dispatch, EMS, Fire, Government & Federal, NG 911, Phone Communications, Police Departments
  • RapidSOS Portal – Open Automatically for Every Call

    Auto-Open the RapidSOS Portal When a Call Comes In While telecommunicators are listening to a call in Instant Recall, the online RapidSOS portal can [...]

    Views: 732Categories: Enhancing Communications with InteroperabilityTags: 911, Dispatch, EMS, Fire, Phone Communications, Police Departments, RapidSOS
  • Are Your Multi-line Telephone Systems up to Date?

    Are Your Multi-line Telephone Systems up to Date?

    Multi-line Telephone Systems Safety is important to everyone; we want to be able to go home to our loved ones at the end of [...]

    Views: 696Categories: Policies & ProceduresTags: Phone Communications
  • multimedia recording for public safety

    Webinar: 5 Changes in Mission-Critical Communications

    Trends and technology are rapidly advancing in the world of mission-critical communications. These changes affect not only the ways we do our jobs but [...]

    Views: 2421Categories: Critical InfrastructureTags: 911, Dispatch, EMS, Fire, Government & Federal, NG 911, Phone Communications, Radio Communications
  • Exacom Multimedia Recorders Certified with IPC Unigy

    Exacom’s HindSight™ Line of Multimedia Logging Recorders Now Certified with IPC Unigy Platform Exacom is pleased to announce certified interoperability between Exacom’s industry-leading multimedia [...]

    Views: 2943Categories: NewsTags: Exacom Integrations & Partners, Phone Communications
Articles Case Studies Cloud-Based Solutions Critical Infrastructure Cybersecurity Emerging Technology Enhancing Communications with Interoperability Events Keeping Communications Systems Operational Learning Center MCC Product Announcements MCPTX and FirstNet News NG 9-1-1 & i3 Standard Policies & Procedures Purchasing & Evaluating New Solutions Wisely Staff Training, Staffing & Retention Uncategorized Webinars
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