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Mission-Critical Communications Learning Center

  • Critical Infrastructure

    Critical Infrastructure »

    Planning, purchasing, maintaining, and transitioning your mission-critical communications infrastructure is a daunting task. Here are some tips to do it wisely and how to get the most of your existing systems.

    Key Areas:
    Purchasing & Evaluating New Systems »
    Keeping Systems Operational »
    Enhancing Communications with Interoperability »
    Policies & Procedures »
    Product Announcements »
    Recent Posts
    • Cloud: A Rose By Any Other Name….
    • Carbyne and Exacom Integrate Cloud-Native Solutions, Modernizing 9-1-1
    • Internet Resiliency for Public Safety Agencies: A Comprehensive Approach
    • Exacom Now Supports Recording Microsoft Teams
    • Purchasing & Evaluating New Solutions Wisely
    • Keeping Communications Systems Operational
    • Enhancing Communications with Interoperability
    • Policies & Procedures
    • MCC Product Announcements
  • Emerging Technology

    Emerging Technology »

    It can be difficult to keep up with new mission-critical communications technologies and standards. Read up and take some of the guess-work out.

    Key Areas:
    NG 9-1-1 »
    Cloud-Based Solutions »
    MCPTX & FirstNet »
    Recent Posts
    • AI in 911: Enhancing 911 & Dispatch While Ensuring Safety & Control
    • Breaking the Vendor Stigma in Public Safety: Building Trust and Finding Common Ground
    • Cloud: A Rose By Any Other Name….
    • Exacom Unveils Cloud-Native Recording
    • NG 9-1-1 & i3 Standard
    • Cloud-Based Solutions
    • MCPTX and FirstNet
  • Cybersecurity

    Cybersecurity »

    As communications infrastructure becomes increasingly networked and interoperable, cybersecurity is of the utmost concern.

    Recent Posts
    • AI in 911: Enhancing 911 & Dispatch While Ensuring Safety & Control
    • Strengthening Cybersecurity in 911 Centers: The Role of Strong Passwords and MFA During Cybersecurity Awareness Month
    • The Critical Role of Software Updates and Patches in Public Safety Cybersecurity
    • [WEBINAR] Public Safety First: Vendor Risk Management
  • Training, Staffing & Retention

    Training, Staffing & Retention »

    • Webinar: Increasing Campus Security, Engagement & Retention During COVID-19
    • VoIP Call Recording
      Staffing, Retention, and Finding Your Hidden Gem
    • QA-Customizable-Reports-and-Dashboards
      QA for Public Safety: What, Why & How
    • Dispatching, According to the ADHD Brain
    Featured Series: Gold Line Truths
    The Latest from Samantha Hawkins
    • Do The Thing Anyway!
    • Speak Your Truth Podcast: Why Peer Support in 911 Dispatch Matters More Than Ever
    Gold Line Truths

EMS

Home » EMS
  • The Critical Role of Software Updates and Patches in Public Safety Cybersecurity

    For 911 centers and Emergency Communications Centers (ECCs), maintaining a robust cybersecurity posture is essential. In these critical environments, any vulnerability can pose a [...]

    Views: 430Categories: CybersecurityTags: AI, Cybersecurity, EMS, Fire, hardware, Phishing Attacks, Police Departments, SecuLore, software
  • Internet Resiliency for Public Safety Agencies: A Comprehensive Approach

    As public safety agencies continue to embrace cloud-based technology to enhance efficiency and reduce costs, the critical importance of internet access becomes evident. While [...]

    Views: 1095Categories: Cloud-Based Solutions, Cybersecurity, Keeping Communications Systems OperationalTags: 911, Cybersecurity, Dispatch, EMS, Fire, NG 911, Police Departments
  • Pay Attention to Software Updates & Patches

    Another takeaway from Cyber Awareness Month in 2023 that you should be discussing as an organization, is the importance of patching and updating software. [...]

    Views: 394Categories: CybersecurityTags: AI, Cybersecurity, EMS, Fire, hardware, Phishing Attacks, Police Departments, SecuLore, software
  • 911 Audio in Court

    911 audio recordings can hold immense power in the courtroom, determining the fate of the case. However, their use as evidence hinges on careful [...]

    Views: 886Categories: Critical InfrastructureTags: 911, Campus Safety & Security, Dispatch, EMS, Fire, Phone Communications
  • E911 vs. NG911

    E911 (Enhanced 911) and NG911 (Next Generation 911) are both systems designed to improve emergency response by providing more accurate location information and enabling [...]

    Views: 1176Categories: NG 9-1-1 & i3 StandardTags: 911, Dispatch, E911, EMS, Fire, NG 911, Police Departments
  • City of Dallas Cybersecurity Attack: A Digest

    News broke yesterday that the city of Dallas, Texas, had been severely affected by a malicious ransomware attack. The city itself has not issued [...]

    Views: 360Categories: Cybersecurity, Keeping Communications Systems OperationalTags: 911, Cybersecurity, Dispatch, EMS, Fire, Police Departments
  • QA for Public Safety: What, Why & How

    Quality assurance in public safety refers to a set of processes and procedures used to ensure that the services provided by a public safety [...]

    Views: 607Categories: Training, Staffing & RetentionTags: 911, Dispatch, EMS, Fire, Police Departments, Quality Assurance
  • Streamlining Records & FOIA Requests in Public Safety

    FOIA (Freedom of Information Act) and court records requests can be a time-consuming and complex process for government agencies to manage. However, there are [...]

    Views: 225Categories: Policies & ProceduresTags: 911, EMS, Fire, Police Departments
  • Why Are Public Safety Agencies Required to Record Communications?

    Public safety agencies are typically required to record communications for several reasons, including: Evidence collection In many cases, public safety agencies [...]

    Views: 500Categories: Policies & ProceduresTags: 911, Dispatch, EMS, Fire, Phone Communications, Police Departments, Radio Communications
  • Funding for NG 9-1-1: What You Need to Know

    NG911, or Next Generation 911, is an advanced emergency communications system that allows citizens to contact emergency services using a range of technologies, including [...]

    Views: 4269Categories: NG 9-1-1 & i3 StandardTags: 911, Dispatch, EMS, Fire, Government & Federal, NG 911, Phone Communications, Police Departments
12Next
Articles Case Studies Cloud-Based Solutions Critical Infrastructure Cybersecurity Emerging Technology Enhancing Communications with Interoperability Events Keeping Communications Systems Operational Learning Center MCC Product Announcements MCPTX and FirstNet News NG 9-1-1 & i3 Standard Policies & Procedures Purchasing & Evaluating New Solutions Wisely Staff Training, Staffing & Retention Uncategorized Webinars
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