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Mission-Critical Communications Learning Center

  • Critical Infrastructure

    Critical Infrastructure »

    Planning, purchasing, maintaining, and transitioning your mission-critical communications infrastructure is a daunting task. Here are some tips to do it wisely and how to get the most of your existing systems.

    Key Areas:
    Purchasing & Evaluating New Systems »
    Keeping Systems Operational »
    Enhancing Communications with Interoperability »
    Policies & Procedures »
    Product Announcements »
    Recent Posts
    • Cloud: A Rose By Any Other Name….
    • Carbyne and Exacom Integrate Cloud-Native Solutions, Modernizing 9-1-1
    • Internet Resiliency for Public Safety Agencies: A Comprehensive Approach
    • Exacom Now Supports Recording Microsoft Teams
    • Purchasing & Evaluating New Solutions Wisely
    • Keeping Communications Systems Operational
    • Enhancing Communications with Interoperability
    • Policies & Procedures
    • MCC Product Announcements
  • Emerging Technology

    Emerging Technology »

    It can be difficult to keep up with new mission-critical communications technologies and standards. Read up and take some of the guess-work out.

    Key Areas:
    NG 9-1-1 »
    Cloud-Based Solutions »
    MCPTX & FirstNet »
    Recent Posts
    • AI in 911: Enhancing 911 & Dispatch While Ensuring Safety & Control
    • Breaking the Vendor Stigma in Public Safety: Building Trust and Finding Common Ground
    • Cloud: A Rose By Any Other Name….
    • Exacom Unveils Cloud-Native Recording
    • NG 9-1-1 & i3 Standard
    • Cloud-Based Solutions
    • MCPTX and FirstNet
  • Cybersecurity

    Cybersecurity »

    As communications infrastructure becomes increasingly networked and interoperable, cybersecurity is of the utmost concern.

    Recent Posts
    • AI in 911: Enhancing 911 & Dispatch While Ensuring Safety & Control
    • Strengthening Cybersecurity in 911 Centers: The Role of Strong Passwords and MFA During Cybersecurity Awareness Month
    • The Critical Role of Software Updates and Patches in Public Safety Cybersecurity
    • [WEBINAR] Public Safety First: Vendor Risk Management
  • Training, Staffing & Retention

    Training, Staffing & Retention »

    • Webinar: Increasing Campus Security, Engagement & Retention During COVID-19
    • VoIP Call Recording
      Staffing, Retention, and Finding Your Hidden Gem
    • QA-Customizable-Reports-and-Dashboards
      QA for Public Safety: What, Why & How
    • Dispatching, According to the ADHD Brain
    Featured Series: Gold Line Truths
    The Latest from Samantha Hawkins
    • Speak Your Truth Podcast: Why Peer Support in 911 Dispatch Matters More Than Ever
    • National Public Safety Telecommunicators Week: It Takes a Community to Support a Community
    Gold Line Truths

Critical Infrastructure

Home » Learning Center » Critical Infrastructure
  • Cloud: A Rose By Any Other Name….

    Understanding Cloud & Cloud Native Technologies The term “cloud” in technology often leads to confusion or misinterpretation. Vendors and customers alike will use "cloud" [...]

    Views: 452Categories: Cloud-Based Solutions, Purchasing & Evaluating New Solutions Wisely
  • Carbyne and Exacom Integrate Cloud-Native Solutions, Modernizing 9-1-1

    June 28, 2024 - New York, NY — Carbyne, a global leader in public safety technology, has announced a strategic partnership with Exacom, which [...]

    Views: 1520Categories: MCC Product Announcements, NewsTags: Exacom Integrations & Partners, Microsoft, Microsoft Teams
  • Internet Resiliency for Public Safety Agencies: A Comprehensive Approach

    As public safety agencies continue to embrace cloud-based technology to enhance efficiency and reduce costs, the critical importance of internet access becomes evident. While [...]

    Views: 1087Categories: Cloud-Based Solutions, Cybersecurity, Keeping Communications Systems OperationalTags: 911, Cybersecurity, Dispatch, EMS, Fire, NG 911, Police Departments
  • Exacom Now Supports Recording Microsoft Teams

    Record Mission-Critical Microsoft Teams Communications Exacom is excited to announce the addition of a Microsoft Teams integration to record calls with HindSight™ 4, [...]

    Views: 1326Categories: MCC Product Announcements, NewsTags: Exacom Integrations & Partners, Microsoft, Microsoft Teams
  • 911 Audio in Court

    911 audio recordings can hold immense power in the courtroom, determining the fate of the case. However, their use as evidence hinges on careful [...]

    Views: 863Categories: Critical InfrastructureTags: 911, Campus Safety & Security, Dispatch, EMS, Fire, Phone Communications
  • Behind the “Interoperability” Public Safety Buzzword

    Interoperability is critical for public safety agencies because it allows different agencies and departments to effectively communicate and coordinate during emergencies. Interoperability ensures first [...]

    Views: 114Categories: Enhancing Communications with InteroperabilityTags: 911, CAD, Dispatch, interoperability, Phone Communications
  • Why Logging Recorder Companies Shouldn’t Create QA Software

    Difficult When Agencies Switch Recorders Over the years, it's natural for public safety agencies to switch logging recorder vendors as new features come available [...]

    Views: 196Categories: Purchasing & Evaluating New Solutions WiselyTags: 911, Dispatch, NG 911, Quality Assurance
  • City of Dallas Cybersecurity Attack: A Digest

    News broke yesterday that the city of Dallas, Texas, had been severely affected by a malicious ransomware attack. The city itself has not issued [...]

    Views: 358Categories: Cybersecurity, Keeping Communications Systems OperationalTags: 911, Cybersecurity, Dispatch, EMS, Fire, Police Departments
  • Streamlining Records & FOIA Requests in Public Safety

    FOIA (Freedom of Information Act) and court records requests can be a time-consuming and complex process for government agencies to manage. However, there are [...]

    Views: 221Categories: Policies & ProceduresTags: 911, EMS, Fire, Police Departments
  • Exacom Announces LMR-Optimized Transcription Service for Public Safety

    Exacom is pleased to announce audio transcription services are now available within the latest version of HindSight 4. Most AI transcription services are fairly [...]

    Views: 686Categories: MCC Product Announcements, NewsTags: Exacom Product & Features, Radio Communications
12Next
Articles Case Studies Cloud-Based Solutions Critical Infrastructure Cybersecurity Emerging Technology Enhancing Communications with Interoperability Events Keeping Communications Systems Operational Learning Center MCC Product Announcements MCPTX and FirstNet News NG 9-1-1 & i3 Standard Policies & Procedures Purchasing & Evaluating New Solutions Wisely Staff Training, Staffing & Retention Uncategorized Webinars
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