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Mission-Critical Communications Learning Center

  • Critical Infrastructure

    Critical Infrastructure »

    Planning, purchasing, maintaining, and transitioning your mission-critical communications infrastructure is a daunting task. Here are some tips to do it wisely and how to get the most of your existing systems.

    Key Areas:
    Purchasing & Evaluating New Systems »
    Keeping Systems Operational »
    Enhancing Communications with Interoperability »
    Policies & Procedures »
    Product Announcements »
    Recent Posts
    • 911 Audio in Court
    • interoperability
      Behind the “Interoperability” Public Safety Buzzword
    • Why Logging Recorder Companies Shouldn’t Create QA Software
    • City of Dallas Cybersecurity Attack: A Digest
    • Purchasing & Evaluating New Solutions Wisely
    • Keeping Communications Systems Operational
    • Enhancing Communications with Interoperability
    • Policies & Procedures
    • MCC Product Announcements
  • Emerging Technology

    Emerging Technology »

    It can be difficult to keep up with new mission-critical communications technologies and standards. Read up and take some of the guess-work out.

    Key Areas:
    NG 9-1-1 »
    Cloud-Based Solutions »
    MCPTX & FirstNet »
    Recent Posts
    • Internet Resiliency for Public Safety Agencies: A Comprehensive Approach
    • Navigating the Frontlines: Key Trends that Shaped Public Safety in 2023
    • E911 VS NG911
      E911 vs. NG911
    • Exacom, Airbus, Catalyst, Blueforce & Common Objects Announce New Tools for Smarter & Automated Communications
    • NG 9-1-1 & i3 Standard
    • Cloud-Based Solutions
    • MCPTX and FirstNet
  • Cybersecurity

    Cybersecurity »

    As communications infrastructure becomes increasingly networked and interoperable, cybersecurity is of the utmost concern.

    Recent Posts
    • Internet Resiliency for Public Safety Agencies: A Comprehensive Approach
    • Protect Passwords & Accounts Using Multi-Factor Authentication (MFA)
    • The Importance of Training to Spot & Report Phishing
    • Pay Attention to Software Updates & Patches
  • Training, Staffing & Retention

    Training, Staffing & Retention »

    • Gold Line Truths [Series]
    • The Way Back From Secondary Trauma
    • Titles Don’t Make the Dispatcher
    • The Other Next Gen 911: What Newer Generations Bring to the 911 Industry
    Featured Series: Gold Line Truths
    The Latest from Samantha Hawkins
    • National Public Safety Telecommunicators Week: It Takes a Community to Support a Community
    • Does Your Tone Speak Louder Than Your Words?
    Gold Line Truths

Gold Line Truths

Home » Gold Line Truths » Page 2
  • You Make It, You Own It!

    I’ve lost count of how many times I’ve emphasized to trainees the importance of using every tool and resource available when taking calls [...]

    Views: 2892Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • The Truth About Why We Stay

    Nine years ago I sat in orientation with six other individuals in my class signing paperwork and learning about this new, rewarding profession that [...]

    Views: 2716Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • The Truth About Why We Leave

    A while ago, I made a rather major decision in my life. I resigned as a trainer and communications officer from the PSAP [...]

    Views: 5170Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • The Other Next Gen 911: What Newer Generations Bring to the 911 Industry

    As I write this article, I happen to be watching the 2022 movie about Whitney Houston and her rise to stardom. Whitney is [...]

    Views: 716Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • Titles Don’t Make the Dispatcher

    Oh yes, you most certainly did read that title right! Titles do not make the dispatcher, and I have breaking BONUS news for [...]

    Views: 644Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • The Way Back From Secondary Trauma

    We as dispatchers must face head-on the issue of secondary traumatic stress and recognize that in our line of work, it is normal to [...]

    Views: 536Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • Dispatching, According to the ADHD Brain

    Have you noticed just how many professionals in the 911 industry have either been formally diagnosed as such or exhibit neurodivergent tendencies and [...]

    Views: 2096Categories: Training, Staffing & RetentionTags: Gold Line Truths
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