The Truth About Why We Leave
A while ago, I made a rather major decision in my life. I resigned as a trainer and communications officer from the PSAP [...]
The Other Next Gen 911: What Newer Generations Bring to the 911 Industry
As I write this article, I happen to be watching the 2022 movie about Whitney Houston and her rise to stardom. Whitney is [...]
Titles Don’t Make the Dispatcher
Oh yes, you most certainly did read that title right! Titles do not make the dispatcher, and I have breaking BONUS news for [...]
The Way Back From Secondary Trauma
We as dispatchers must face head-on the issue of secondary traumatic stress and recognize that in our line of work, it is normal to [...]
Dispatching, According to the ADHD Brain
Have you noticed just how many professionals in the 911 industry have either been formally diagnosed as such or exhibit neurodivergent tendencies and [...]
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