Created by Samantha Hawkins

The Learning Center is pleased to give Samantha a platform to share her experiences.

Samantha Hawkins, a certified PSAP Professional and Quality Assurance Evaluator, has been a key figure in public safety communications since 2015. She is highly experienced in training others, reflecting her commitment to sharing her expertise.

Disclaimer: The views and opinions expressed in this article and series are those of the author and do not necessarily reflect the views or positions of any entities she represents.

  • 764 Views

    The Other Next Gen 911: What Newer Generations Bring to the 911 Industry

    As I write this article, I happen to be watching the 2022 movie about Whitney Houston and her rise to stardom. Whitney is still hailed as the “greatest voice of her generation” to this day because [...]

  • 690 Views

    Titles Don’t Make the Dispatcher

    Oh yes, you most certainly did read that title right! Titles do not make the dispatcher, and I have breaking BONUS news for you... It doesn't make the leader either. [...]

  • 656 Views

    The Way Back From Secondary Trauma

    We as dispatchers must face head-on the issue of secondary traumatic stress and recognize that in our line of work, it is normal to be affected by the stories we hear on a daily basis. How then [...]

  • 2,284 Views

    Dispatching, According to the ADHD Brain

    Have you noticed just how many professionals in the 911 industry have either been formally diagnosed as such or exhibit neurodivergent tendencies and habits (I'm talking ADHD'ers, those on the Autism Spectrum, ADD, OCD, you name [...]

Published On: July 27th, 2023Categories: Training, Staffing & RetentionTags:
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