Can you record radio and phone on the same logging recorder?

Yes. Many logging recorders, like Exacom's HindSight recorder, allow you to record multiple types of mission-critical communications on a single platform.

Exacom is a leading provider of multimedia (analog, RoIP, VoIP, text /SMS, and screen capture) logging/recording solutions across public safety, government, Department of Defense, energy, utilities, transportation, and security applications.

Gold Line Truths [Series]

Created by Samantha Hawkins

The Learning Center is pleased to give Samantha a platform to share her experiences.

Samantha Hawkins, a certified PSAP Professional and Quality Assurance Evaluator, has been a key figure in public safety communications since 2015. She is highly experienced in training others, reflecting her commitment to sharing her expertise.

Disclaimer: The views and opinions expressed in this article and series are those of the author and do not necessarily reflect the views or positions of any entities she represents.

2,318 Views

Does Your Tone Speak Louder Than Your Words?
Does Your Tone Speak Louder Than Your Words? How Your Tone as a Call Handler Impacts Your Effectiveness Scrambled eggs are a breakfast staple in my household. Honestly, eggs in general are. Sometimes [...]
3,431 Views

Public Safety Webinar: The Best Leaders Are the Best Learners
Free Webinar for ECC Leaders The Best Leaders are the Best Learners: Why learning doesn't stop when you reach the top. Watch on-demand Hosted By: Samantha Hawkins & Erica May [...]
1,903 Views

Engineering a Better 9-1-1
I’m going to say something, and I apologize in advance to whoever is reading this that doesn’t share my sentiments: I’m a second-generation, bleeds-blue-and-silver Dallas Cowboys fan (HOW ‘BOUT DEM BOYS!). Now, I won’t pretend to be [...]
1,903 Views

It Takes Two: A QA/QI Love Story
Quality Assurance (QA) in the Emergency Communications Center (ECC) is like a mirror, reflecting back our strengths and weaknesses, our wins and our missteps. It’s a critical process, no doubt—but let me be blunt: if your [...]
3,107 Views

[Webinar] Lead the Way: Be the Leader You Needed!
Free Webinar for ECC Leaders Samantha Hawkins & Dru Clarke Download to listen on-demand for free now! As the supreme of the supreme, FIRST 1st Responders, being a 9-1-1 supervisor is about far more than [...]
1,563 Views

Letter to a New 9-1-1 Supervisor
Dear New 9-1-1 Supervisor, How are you doing? How are you feeling? Did you manage to grab breakfast this morning? And no, if it’s any shade of brown, black, or beige and can be held in [...]
7,436 Views

How to Lose a 9-1-1 Trainee in 6 Ways
Remember the movie How to Lose a Guy in 10 Days starring Matthew McConaughey and Kate Hudson? I was thinking about it the other day, and it sparked a late-night revelation—a classic 2 a.m. thought. What [...]
2,946 Views

You Make It, You Own It!
I’ve lost count of how many times I’ve emphasized to trainees the importance of using every tool and resource available when taking calls for service. Verify everything. Have the caller repeat information instead of just parroting [...]
2,768 Views

The Truth About Why We Stay
Nine years ago I sat in orientation with six other individuals in my class signing paperwork and learning about this new, rewarding profession that I had gotten myself into. The world of emergency telecommunications lay before me, [...]
5,228 Views

The Truth About Why We Leave
A while ago, I made a rather major decision in my life. I resigned as a trainer and communications officer from the PSAP I had called home for nearly eight years to transition into the role [...]