2,238 Views
Speak Your Truth Podcast: Do the Thing Anyway – Inspiration for 911 ProfessionalsPodcast Episode: Do the Thing Anyway🎙️ Hosted by Samantha Hawkins | Creator of the Gold Line Truths Blog🔊 Listen Now | 🎧 Available on [Spotify] and [YouTube] Public safety [...]
2,207 Views
Do The Thing Anyway!It’s hard to believe it’s been four years since I attended my first national 9-1-1 conference. I remember sitting in the audience, taking it all in with wide-eyed amazement. It felt like the biggest family [...]
2,218 Views
Speak Your Truth Podcast: Why Peer Support in 911 Dispatch Matters More Than EverIn the high-stakes world of emergency dispatch, the mental health of 911 professionals is often overlooked. In the latest episode of the Speak Your Truth podcast: Even Heroes Need Heroes Too, host Samantha [...]
2,166 Views
National Public Safety Telecommunicators Week: It Takes a Community to Support a CommunityHow to support during NPSTW, advocate for telecommunicators, and support each other. Every April, the rest of the world recognizes the essential work and mission of public safety telecommunicators. They see you. They value [...]
2,205 Views
Does Your Tone Speak Louder Than Your Words?Does Your Tone Speak Louder Than Your Words? How Your Tone as a Call Handler Impacts Your Effectiveness Scrambled eggs are a breakfast staple in my household. Honestly, eggs in general are. Sometimes [...]
3,337 Views
Public Safety Webinar: The Best Leaders Are the Best LearnersFree Webinar for ECC Leaders The Best Leaders are the Best Learners: Why learning doesn't stop when you reach the top. Watch on-demand Hosted By: Samantha Hawkins & Erica May [...]
1,875 Views
Engineering a Better 9-1-1I’m going to say something, and I apologize in advance to whoever is reading this that doesn’t share my sentiments: I’m a second-generation, bleeds-blue-and-silver Dallas Cowboys fan (HOW ‘BOUT DEM BOYS!). Now, I won’t pretend to be [...]
1,858 Views
It Takes Two: A QA/QI Love StoryQuality Assurance (QA) in the Emergency Communications Center (ECC) is like a mirror, reflecting back our strengths and weaknesses, our wins and our missteps. It’s a critical process, no doubt—but let me be blunt: if your [...]
3,049 Views
[Webinar] Lead the Way: Be the Leader You Needed!Free Webinar for ECC Leaders Samantha Hawkins & Dru Clarke Download to listen on-demand for free now! As the supreme of the supreme, FIRST 1st Responders, being a 9-1-1 supervisor is about far more than [...]
1,534 Views
Letter to a New 9-1-1 SupervisorDear New 9-1-1 Supervisor, How are you doing? How are you feeling? Did you manage to grab breakfast this morning? And no, if it’s any shade of brown, black, or beige and can be held in [...]
Resources made available by Exacom, a leading provider of logging recorder software. « Back to Exacom.com
