Created by Samantha Hawkins

The Learning Center is pleased to give Samantha a platform to share her experiences.

Samantha Hawkins, a certified PSAP Professional and Quality Assurance Evaluator, has been a key figure in public safety communications since 2015. She is highly experienced in training others, reflecting her commitment to sharing her expertise.

Disclaimer: The views and opinions expressed in this article and series are those of the author and do not necessarily reflect the views or positions of any entities she represents.

  • 2,195 Views

    Do The Thing Anyway!

    It’s hard to believe it’s been four years since I attended my first national 9-1-1 conference. I remember sitting in the audience, taking it all in with wide-eyed amazement. It felt like the biggest family [...]

  • 2,205 Views

    Speak Your Truth Podcast: Why Peer Support in 911 Dispatch Matters More Than Ever

    In the high-stakes world of emergency dispatch, the mental health of 911 professionals is often overlooked. In the latest episode of the Speak Your Truth podcast: Even Heroes Need Heroes Too, host Samantha [...]

  • 2,161 Views

    National Public Safety Telecommunicators Week: It Takes a Community to Support a Community

    How to support during NPSTW, advocate for telecommunicators, and support each other. Every April, the rest of the world recognizes the essential work and mission of public safety telecommunicators. They see you. They value [...]

  • 2,164 Views

    Does Your Tone Speak Louder Than Your Words?

    Does Your Tone Speak Louder Than Your Words? How Your Tone as a Call Handler Impacts Your Effectiveness Scrambled eggs are a breakfast staple in my household. Honestly, eggs in general are. Sometimes [...]

  • 3,314 Views

    Public Safety Webinar: The Best Leaders Are the Best Learners

    Free Webinar for ECC Leaders The Best Leaders are the Best Learners: Why learning doesn't stop when you reach the top. Watch on-demand Hosted By: Samantha Hawkins & Erica May [...]

  • 1,865 Views

    Engineering a Better 9-1-1

    I’m going to say something, and I apologize in advance to whoever is reading this that doesn’t share my sentiments: I’m a second-generation, bleeds-blue-and-silver Dallas Cowboys fan (HOW ‘BOUT DEM BOYS!). Now, I won’t pretend to be [...]

  • 1,850 Views

    It Takes Two: A QA/QI Love Story

    Quality Assurance (QA) in the Emergency Communications Center (ECC) is like a mirror, reflecting back our strengths and weaknesses, our wins and our missteps. It’s a critical process, no doubt—but let me be blunt: if your [...]

  • 3,042 Views

    [Webinar] Lead the Way: Be the Leader You Needed!

    Free Webinar for ECC Leaders Samantha Hawkins & Dru Clarke Download to listen on-demand for free now! As the supreme of the supreme, FIRST 1st Responders, being a 9-1-1 supervisor is about far more than [...]

  • 1,518 Views

    Letter to a New 9-1-1 Supervisor

    Dear New 9-1-1 Supervisor, How are you doing? How are you feeling? Did you manage to grab breakfast this morning? And no, if it’s any shade of brown, black, or beige and can be held in [...]

  • 7,131 Views

    How to Lose a 9-1-1 Trainee in 6 Ways

    Remember the movie How to Lose a Guy in 10 Days starring Matthew McConaughey and Kate Hudson? I was thinking about it the other day, and it sparked a late-night revelation—a classic 2 a.m. thought. What [...]

Published On: July 27th, 2023Categories: Training, Staffing & RetentionTags:
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  • Do The Thing Anyway!

    2,195 Views

  • Speak Your Truth Podcast: Why Peer Support in 911 Dispatch Matters More Than Ever

    2,205 Views

  • National Public Safety Telecommunicators Week: It Takes a Community to Support a Community

    2,161 Views