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Mission-Critical Communications Learning Center

  • Critical Infrastructure

    Critical Infrastructure »

    Planning, purchasing, maintaining, and transitioning your mission-critical communications infrastructure is a daunting task. Here are some tips to do it wisely and how to get the most of your existing systems.

    Key Areas:
    Purchasing & Evaluating New Systems »
    Keeping Systems Operational »
    Enhancing Communications with Interoperability »
    Policies & Procedures »
    Product Announcements »
    Recent Posts
    • Streamlining Records & FOIA Requests in Public Safety
    • Exacom Announces LMR-Optimized Transcription Service for Public Safety
    • Exacom Announces Best-In-Class Transcription Service for Audio Recordings
    • Record Mission-Critical Call Audio
      Why Are Public Safety Agencies Required to Record Communications?
    • Purchasing & Evaluating New Solutions Wisely
    • Keeping Communications Systems Operational
    • Enhancing Communications with Interoperability
    • Policies & Procedures
    • MCC Product Announcements
  • Emerging Technology

    Emerging Technology »

    It can be difficult to keep up with new mission-critical communications technologies and standards. Read up and take some of the guess-work out.

    Key Areas:
    NG 9-1-1 »
    Cloud-Based Solutions »
    MCPTX & FirstNet »
    Recent Posts
    • Funding for NG 9-1-1: What You Need to Know
    • Quick Guide to NG 9-1-1
    • devices-using-cloud-services
      Cloud-Based Solutions for Public Safety: Worth It?
    • Catalyst Exacom MCPTT Recording IntelliLink
      Exacom and Catalyst Communication Technologies Collaborate to Record MCPTX
    • NG 9-1-1 & i3 Standard
    • Cloud-Based Solutions
    • MCPTX and FirstNet
  • Cybersecurity

    Cybersecurity »

    As communications infrastructure becomes increasingly networked and interoperable, cybersecurity is of the utmost concern.

    Recent Posts
    • Pay Attention to Software Updates & Patches
    • cybersecurity-global
      Cybersecurity & Your Logging Recorder
    • City of Dallas Cybersecurity Attack: A Digest
    • multimedia recording for military defense government
      Exacom’s Logging Recorder Achieves JITC Certification
  • Training, Staffing & Retention

    Training, Staffing & Retention »

    • The Truth About Why We Leave
    • The Truth About Why We Stay
    • You Make It, You Own It!
    • How to Lose a 9-1-1 Trainee in 6 Ways
    Featured Series: Gold Line Truths
    The Latest from Samantha Hawkins
    • Don’t Let the Old Dispatcher In
    • Public Safety Webinar: The Fight for Reclassification
    Gold Line Truths

Learning Center

Home » Learning Center » Page 3
  • Letter to a New 9-1-1 Supervisor

    Dear New 9-1-1 Supervisor, How are you doing? How are you feeling? Did you manage to grab breakfast this morning? And no, if [...]

    Views: 1563Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • How to Lose a 9-1-1 Trainee in 6 Ways

    Remember the movie How to Lose a Guy in 10 Days starring Matthew McConaughey and Kate Hudson? I was thinking about it the [...]

    Views: 7436Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • You Make It, You Own It!

    I’ve lost count of how many times I’ve emphasized to trainees the importance of using every tool and resource available when taking calls [...]

    Views: 2945Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • [WEBINAR] Public Safety First: Vendor Risk Management

    WEBINAR Public Safety First: Vendor Risk Management  Managing the risks posed by your vendors is essential to safeguarding your public safety operations. [...]

    Views: 2387Categories: Articles, Cybersecurity, Events, Webinars
  • Cloud: A Rose By Any Other Name….

    Understanding Cloud & Cloud Native Technologies The term “cloud” in technology often leads to confusion or misinterpretation. Vendors and customers alike will use "cloud" [...]

    Views: 500Categories: Cloud-Based Solutions, Purchasing & Evaluating New Solutions WiselyTags: cloud-native
  • The Truth About Why We Stay

    Nine years ago I sat in orientation with six other individuals in my class signing paperwork and learning about this new, rewarding profession that [...]

    Views: 2768Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • The Truth About Why We Leave

    A while ago, I made a rather major decision in my life. I resigned as a trainer and communications officer from the PSAP [...]

    Views: 5228Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • The Other Next Gen 911: What Newer Generations Bring to the 911 Industry

    As I write this article, I happen to be watching the 2022 movie about Whitney Houston and her rise to stardom. Whitney is [...]

    Views: 759Categories: Training, Staffing & RetentionTags: Gold Line Truths
  • Carbyne and Exacom Integrate Cloud-Native Solutions, Modernizing 9-1-1

    June 28, 2024 - New York, NY — Carbyne, a global leader in public safety technology, has announced a strategic partnership with Exacom, which [...]

    Views: 1618Categories: MCC Product Announcements, NewsTags: cloud-native
  • Exacom Unveils Cloud-Native Recording

    Exacom Unveils HindSight Cloud Exacom, a leading provider of advanced recording solutions, proudly announces the launch of its cutting-edge cloud-native recording platform, designed to [...]

    Views: 2652Categories: Articles, Cloud-Based Solutions, EventsTags: cloud-native, Exacom Product & Features
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Articles Case Studies Cloud-Based Solutions Critical Infrastructure Cybersecurity Emerging Technology Enhancing Communications with Interoperability Events Keeping Communications Systems Operational Learning Center MCC Product Announcements MCPTX and FirstNet News NG 9-1-1 & i3 Standard Policies & Procedures Purchasing & Evaluating New Solutions Wisely Staff Training, Staffing & Retention Uncategorized Webinars
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