Learning Center

It’s hard to believe it’s been four years since I attended my first national 9-1-1 conference. I remember sitting in the audience, [...]

In the high-stakes world of emergency dispatch, the mental health of 911 professionals is often overlooked. In the latest episode [...]

How to support during NPSTW, advocate for telecommunicators, and support each other. Every April, the rest of the world recognizes the [...]

Does Your Tone Speak Louder Than Your Words? How Your Tone as a Call Handler Impacts Your Effectiveness Scrambled eggs [...]

Free Webinar for ECC Leaders The Best Leaders are the Best Learners: Why learning doesn't stop when you reach the top. Watch on-demand [...]

How to Leverage AI in Emergency Communications—Without Losing the Human Touch Every second counts in a 911 emergency. Call takers and dispatchers are the [...]

I’m going to say something, and I apologize in advance to whoever is reading this that doesn’t share my sentiments: I’m a second-generation, bleeds-blue-and-silver [...]

Quality Assurance (QA) in the Emergency Communications Center (ECC) is like a mirror, reflecting back our strengths and weaknesses, our wins and our [...]

In the world of public safety, relationships with vendors often come with a stigma. There’s a shared reluctance among many to engage. People don’t [...]

Free Webinar for ECC Leaders Samantha Hawkins & Dru Clarke Download to listen on-demand for free now! As the supreme of the [...]