Created by Samantha Hawkins

The Learning Center is pleased to give Samantha a platform to share her experiences.

Samantha Hawkins, a certified PSAP Professional and Quality Assurance Evaluator, has been a key figure in public safety communications since 2015. She is highly experienced in training others, reflecting her commitment to sharing her expertise.

Disclaimer: The views and opinions expressed in this article and series are those of the author and do not necessarily reflect the views or positions of any entities she represents.

  • 2,157 Views

    National Public Safety Telecommunicators Week: It Takes a Community to Support a Community

    How to support during NPSTW, advocate for telecommunicators, and support each other. Every April, the rest of the world recognizes the essential work and mission of public safety telecommunicators. They see you. They value [...]

  • 2,138 Views

    Does Your Tone Speak Louder Than Your Words?

    Does Your Tone Speak Louder Than Your Words? How Your Tone as a Call Handler Impacts Your Effectiveness Scrambled eggs are a breakfast staple in my household. Honestly, eggs in general are. Sometimes [...]

  • 3,292 Views

    Public Safety Webinar: The Best Leaders Are the Best Learners

    Free Webinar for ECC Leaders The Best Leaders are the Best Learners: Why learning doesn't stop when you reach the top. Watch on-demand Hosted By: Samantha Hawkins & Erica May [...]

  • 1,859 Views

    Engineering a Better 9-1-1

    I’m going to say something, and I apologize in advance to whoever is reading this that doesn’t share my sentiments: I’m a second-generation, bleeds-blue-and-silver Dallas Cowboys fan (HOW ‘BOUT DEM BOYS!). Now, I won’t pretend to be [...]

  • 1,845 Views

    It Takes Two: A QA/QI Love Story

    Quality Assurance (QA) in the Emergency Communications Center (ECC) is like a mirror, reflecting back our strengths and weaknesses, our wins and our missteps. It’s a critical process, no doubt—but let me be blunt: if your [...]

  • 3,032 Views

    [Webinar] Lead the Way: Be the Leader You Needed!

    Free Webinar for ECC Leaders Samantha Hawkins & Dru Clarke Download to listen on-demand for free now! As the supreme of the supreme, FIRST 1st Responders, being a 9-1-1 supervisor is about far more than [...]

  • 1,506 Views

    Letter to a New 9-1-1 Supervisor

    Dear New 9-1-1 Supervisor, How are you doing? How are you feeling? Did you manage to grab breakfast this morning? And no, if it’s any shade of brown, black, or beige and can be held in [...]

  • 7,110 Views

    How to Lose a 9-1-1 Trainee in 6 Ways

    Remember the movie How to Lose a Guy in 10 Days starring Matthew McConaughey and Kate Hudson? I was thinking about it the other day, and it sparked a late-night revelation—a classic 2 a.m. thought. What [...]

  • 2,886 Views

    You Make It, You Own It!

    I’ve lost count of how many times I’ve emphasized to trainees the importance of using every tool and resource available when taking calls for service. Verify everything. Have the caller repeat information instead of just parroting [...]

  • 2,710 Views

    The Truth About Why We Stay

    Nine years ago I sat in orientation with six other individuals in my class signing paperwork and learning about this new, rewarding profession that I had gotten myself into. The world of emergency telecommunications lay before me, [...]

Published On: July 27th, 2023Categories: Training, Staffing & RetentionTags:
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  • National Public Safety Telecommunicators Week: It Takes a Community to Support a Community

    2,157 Views

  • Does Your Tone Speak Louder Than Your Words?

    2,138 Views

  • Public Safety Webinar: The Best Leaders Are the Best Learners

    3,292 Views