Bay Medic Ambulance Enhances EMS Fleet Communications with Exacom’s Cloud-Native Recording Solution
Company: Bay Medic Ambulance
Industry: Emergency Medical Services
Solution Providers: ESChat & Exacom
About the Customer:
Bay Medic Ambulance is a leading EMS provider dedicated to serving communities with reliable, efficient emergency medical transportation. Their fleet covers a wide geographic area, requiring robust, secure, and accessible communication systems to coordinate emergency response teams and ensure timely patient care.
Customer Challenge:
Bay Medic Ambulance needed a secure and scalable communication recording solution to document critical voice and data exchanges across its EMS fleet. Their communications, powered by ESChat’s Mission Critical Push-to-Talk (MCPTT) services, are essential for real-time coordination, but without a reliable recording system, they faced challenges in incident accountability, quality control, and regulatory compliance.
Without an integrated recording solution, Bay Medic risked inefficiencies in incident response reviews, potential non-compliance with industry regulations, and gaps in data that could hinder operational improvements and auditing processes.
Partner Solution:
Bay Medic Ambulance chose Exacom’s cloud-native HindSight recording platform, hosted on AWS GoVCloud, to record and archive its EMS fleet communications securely. Exacom collaborated closely with ESChat’s MCPTT services, enabling automatic, real-time recording of voice and multimedia communications within the fleet.
AWS Services:
- Amazon Web Services (AWS) provides the scalable, secure cloud infrastructure for HindSight, which allows Bay Medic to store vast amounts of voice and data securely while benefiting from AWS’s encryption and compliance capabilities.
- AWS’s reliable and high-availability environment ensures continuous recording, with Exacom’s platform utilizing Amazon S3 for encrypted data storage and Amazon EC2 for compute resources.
Exacom’s team provided end-to-end support, from initial setup through ongoing optimization, ensuring minimal disruption to Bay Medic’s operations during migration and implementation. Exacom’s AWS-hosted solution met Bay Medic’s need for scalability, data security, and ease of access, positioning their communication infrastructure for future growth.
Results and Benefits:
The AWS-hosted HindSight recording solution provided Bay Medic Ambulance with a reliable, efficient means to capture, access, and review fleet communications, yielding measurable improvements:
- Operational Efficiency: By automating the recording process, Bay Medic saved significant time previously spent on manual logging and audits, achieving a 30% reduction in administrative overhead.
- Enhanced Accountability: Recorded communication data now allows for thorough incident reviews, supporting quality assurance and continuous improvement in response procedures.
- Regulatory Compliance: AWS’s secure, compliant infrastructure enables Bay Medic to meet industry standards for data security and retention, reducing risks associated with audits and investigations.
- Scalability: As Bay Medic’s fleet and operational demands grow, the AWS-hosted solution can easily scale, ensuring continued efficiency without additional on-premise investments.
About the Partner:
Exacom, Inc. is a leader in recording and communications solutions for public safety and critical infrastructure industries. Specializing in cloud-native recording platforms, Exacom offers scalable, AWS-hosted solutions that integrate seamlessly with leading communication technologies. With a commitment to delivering secure, efficient, and scalable recording solutions, Exacom empowers EMS and public safety organizations to achieve reliable communications management.