October 2025’s Cybersecurity Awareness Month theme, “Building a Cyber Strong America,” stresses protecting critical services, from power and water to communications, by hardening both operators and the vendors who serve them.

Public safety recording systems (multimedia logging recorders) are foundational to PSAP operations: they store evidentiary audio, video, and metadata that must remain available, accurate, and tamper-proof.

CISA’s Cybersecurity Awareness Month campaign encourages public- and private-sector partners to raise resilience and secure supply chains that underpin critical infrastructure.

Multimedia logging recorders capture and archive mission-critical communications (phone audio, radio, text, screen video).

When these systems are compromised, an agency can face loss of evidentiary records, interrupted operations, and regulatory exposure.

Agencies buying or renewing recording solutions therefore need both product functionality and assured cybersecurity practices from their vendors.

Exacom’s documentation explains how software updates, account hygiene, and vendor processes reduce exposure and are part of operational resilience.

Exacom builds security into its product and program model while recognizing that secure operations are a shared responsibility between vendor and agency.

Proven platform + secure cloud options — HindSight Cloud is a cloud-native logging recorder built on AWS GovCloud and validated via AWS Foundational Technical Review (FTR). The platform supports CJIS and industry standards and is deployed as a dedicated tenant per agency to keep access boundaries strict.

Compliance & certifications — Exacom publishes its security posture: SOC 2 Type II and NIST SP 800-171 compliance claims for its services, which are meaningful baseline signals for buyers in the public sector procurement process.

Proactive update & support model (ExaCare) — Customers enrolled in ExaCare receive coordinated minor and security updates; Exacom’s support team works with IT staff to schedule updates to avoid recording downtime. Exacom tests Microsoft/OS updates and issues TSBs as needed. This reduces the exposure window for recorded systems.

Building relationships with trusted partners (SecuLore) — As part of a vendor ecosystem that includes SecuLore, Exacom can point customers to cybersecurity assessments, monitoring, and incident response services tuned to PSAP and critical-infrastructure needs. SecuLore provides continuous monitoring, vulnerability assessments, and tabletop exercises that complement secure recorder deployments.

1. Verify vendor security posture before purchase

Ask for SOC 2 results, NIST/SP 800-171 alignment, AWS/GovCloud assurances, and the vendor’s patch policy. HindSight Cloud’s AWS FTR validation and CJIS posture are good examples of vendor evidence to request.

2. Patch discipline & coordinated updates

Ensure vendor and agency coordinate software and OS patching. Exacom’s ExaCare program is are designed to reduce update friction while prioritizing security fixes.

3. Enforce account hygiene and MFA

Require unique administrative accounts, strong passphrases, and MFA on all admin/remote access and operator-privileged accounts. Exacom’s guidance and industry best practices flag MFA and unique credentials as high-impact mitigations.

4. Segment recording systems and limit access

Place recorders and their management consoles on restricted VLANs and require explicit firewall rules for remote vendor support. This limits lateral movement if another system is compromised. SecuLore emphasizes segmentation and monitoring in their public-safety playbooks.

5. Practice incident response & evidence preservation

Develop IR playbooks that include preserving recording integrity and forensic artifacts. Tabletop exercises are effective and recommended by both vendor and security partners. SecuLore and Exacom resources recommend drills and IR planning tailored to PSAP operations.

A properly secured recorder reduces legal, operational, and reputational risks: accurate recordings aid criminal investigations and after-action reviews, and an available archive shortens recovery time after an outage.

Choosing a vendor with cloud-native resilience, defined patch practices, and certified compliance reduces procurement friction and long-term risk. HindSight Cloud’s architectural choices (AWS GovCloud, encrypted storage, dedicated tenants) are examples of design decisions that serve these goals.

Building a Cyber-Strong America means every vendor and every agency does its part. Exacom builds security into HindSight Cloud and HindSight 4, from AWS GovCloud architecture and CJIS alignment to coordinated update processes and industry certifications so your agency can rely on a recorder that meets the security expectations of public-safety procurement.

Learn more and get the HindSight Cloud datasheet or request a secure demo.