Bay Medic Ambulance Selects Cloud-Native Recording

Company: Bay Medic Ambulance
Industry: Emergency Medical Services
Solution Providers: ESChat & Exacom

Bay Medic Ambulance relies on seamless, reliable communications across its EMS fleet to ensure timely and coordinated emergency response. The company sought a way to streamline communications and implement an efficient, secure recording solution that could capture, archive, and access crucial communication data in real-time, regardless of location. This was particularly important as their fleet communications are powered by ESChat’s Mission Critical Push-to-Talk (MCPTT) services, which provide rapid and resilient voice and data transmissions.

To meet these demands, Bay Medic chose Exacom’s cloud-native HindSight Recording Platform, hosted on AWS GovCloud. Integrated with ESChat, HindSight records fleet communications over MCPTT, securely capturing voice and multimedia data in real-time. This cloud-based solution aligns with Bay Medic’s need for flexibility and accessibility, offering secure storage and streamlined retrieval without the constraints of traditional hardware.

The Exacom HindSight recording platform empowered Bay Medic to achieve a new level of operational efficiency by enabling:

• Comprehensive Communication Capture: Recording all voice communications from the EMS fleet allows Bay Medic to review, analyze, and improve dispatch coordination and response effectiveness.
• Secure, Scalable Storage: AWS hosting ensures data is encrypted and accessible, meeting stringent security standards without burdening Bay Medic’s IT infrastructure.
• Enhanced Accountability and Compliance: Recorded data offers a reliable record for auditing, incident reviews, and compliance, which is critical for EMS operations.

With the combined power of ESChat and Exacom, Bay Medic has fortified its EMS communication system, ensuring faster, safer, and more accountable responses, critical for delivering quality care in emergency situations.

Exacom’s cloud-native recording platform has transformed Bay Medic’s communication processes, making it a scalable, accessible solution that supports the high demands of EMS fleet management. This partnership highlights the impact of integrating reliable communication technology with cloud-based recording for enhanced EMS operations.