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Recording for 911 & Primary PSAPs

Logging Recorders for 911 Centers & Primary PSAPs

911 centers and primary public safety answering points (PSAPs) demand a reliable logging recorder system. They need to access recordings as they happen, and recordings must be available post-incident for use as evidence. Recordings also play a vital role in Quality Assurance to streamline 911 center performance.

Exacom has deployed our 911 recorders in PSAPs around the world. We tackle these challenges and make it easier for you to serve your communities.

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Logging Recorders for PSAPs & 911 Centers

The features & reliability you need.

  • Capture recordings from both new and legacy technologies

  • Record at geographically-diverse sources, and access centrally

  • Grow cost-effectively with flexible, scalable architecture

  • All recording solutions are field-tested & industry-proven

  • Leverage tools like instant recall, review, export, and redaction

  • Review your staff with optional Quality Assurance software

Did You Know?

You can share an Exacom recorder with any other agency/organization on your network. Reduce costs, enhance cross-agency QA/QI insights, and more fully reconstruct incidents.

Record Everything

Logging Recorders for 911 & Beyond

Record every detail: the 911 audio with metadata or the initial dispatch transmission, the RapidSOS data that informed the dispatcher’s response, the text message that was received about the same incident, how the information was entered into CAD, how Dispatch and the field units responded, and more.

Record a variety of communication types, including NENA NG 9-1-1 (i3), APCO P25 radios, FirstNet and other MCPTx, and more.

Phone & VoIP Systems

Analog Phone

Avaya SIP/H.323

Cisco SIP

IPC Unigy »

Mitel

Nortel

Shoretel

Siemens

SIP

& More!

Radio & RoIP Systems

L3Harris™ VIDA P25 Radio w/wo Encryption »

EFJohnson/Kenwood P25 Radio

Motorola Solutions™ »
Airbus/Cassidian P25 Radio w/wo Encryption
ASTRO P25 Radio w/wo Encryption
MOTOTRBO Radio

Tait Radio »
DMR Tier 2 Conventional Radio
DMR Tier 3 Digital Trunked Radio

Telex

& More!

CPE / Call Handling

Compunetix

Emergency Call Worx

Intrado
Includes Text-to-911 Formerly West

Motorola Solutions™ Vesta
Formerly Airbus

Solacom

And More!

Dispatch Consoles

Avtec Scout

Catalyst

L3Harris
Maestro, Symphony

Motorola Solutions
MCC7500, MIPS5000, WAVE

Telex Vega

Zetron
ACOM, MAX Dispatch

Supplemental Emergency Data

RapidSOS

Recordings Where You Need Them Most

Let Your Tools Work For You

Reduce how much time you spend in your logging recorder by moving recordings in and out to other systems or people automatically.

Have a solution you want us to integrate with? Our API makes it easy. Contact us to get the process started.

CentralSquare CAD
Enterprise
Professional (coming soon)
Once a CAD event is closed, all phone and radio recordings are automatically packaged, and a link to the appropriate media is automatically added into the CAD system for that incident number.

AQUA

AQUA 7 Ascent

  1. Find your recordings via one of 14 search/filter features
  2. If needed, annotate the audio/video using bookmarks and tag by incident # for easy grouping
  3. Download all related recordings at once, either individually or grouped
  4. Audio, and any associated metadata (including RapidSOS data), downloads in a concise ZIP file
  5. That file can easily be saved to a shared network location, online location like Google Drive or OneDrive, burned to a USB stick, or emailed.

Let’s Build Your Customized Recording Solution, Today

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Feature-Packed Recording Software

Powerful Recording Systems

Recorded Media At Your Fingertips

Filter recordings by source, type, or metadata. Use any of our 14 search & filter methods to locate records quickly. Find a record, tag, bookmark, export or download it, and redact sensitive information—all within the same software window.

Recall Recent & Ongoing Interactions

Quickly access and replay current/recent activity across all channels, system-wide. Access to this area can be partitioned by user, team, department, agency, or organization. Unlike some other loggers, our Instant Recall features are built right into our main software window.

Never Miss a Recording

Recordings are automatically backed up to a secondary storage location. Real-time fault monitoring alerts you if something goes wrong. Recorders can be set up in redundant or geo-diverse* redundant configurations for 24/7/365 up-time. Learn more about redundancy.

Share The Recorder (And Costs) Without Sharing Data

Partition access to records by user, team, department, agency, or organization. A single recorder (and associated costs) can be shared across multiple departments or organizations while only allowing appropriate access to recordings.

IT-Friendly Recording Solutions

Software features that will keep your IT team happy and your communications systems healthy.

  • Flexible Deployment Configurations
    From on-premise to virtual to cloud, we work with you to determine the best solution to fit your situation.

  • Software-Focused Approach
    Our recording is 100% software-based. That makes our recorders highly scalable and easily maintained or upgraded.

  • No-Hassle Monitoring Features
    Our systems include SNMP-based self-monitoring software that alerts you as soon as there’s an issue.

  • Pure COTS Hardware
    Best-in-class commercial-off-the-shelf (COTS) hardware provides a wide range of alternatives to deliver on simple and complex configurations.

Why Choose Exacom?

Cybersecurity At the Forefront

Our recorder is the only one certified by the DoD for Cybersecurity and Interoperability, and we’ve taken countless other measures to ensure our customers’ security.

Flexible Recording Capabilities

Record nearly every kind of data at any location, anytime you want, and in a variety of methods.

Driving Industry Advancements

We work on your behalf to advance industry standards, integrations, and technologies—so you don’t have to.

IT-Friendly Recording Solutions

IT Departments love us! We offer a variety of flexible deployment options, automatic backup and alerting features, and more.

Scalable, Cost-Effective Solutions

Our systems scale from small and simple to large and complex, so you don’t pay for more than you need.

Field-Tested & Industry-Proven

We’ve been designing recording technology for over 30 years and have successful installations around the world.

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