The Tier 2 Technician will be the primary point of contact for our customers in need of technical assistance. This position will be responsible for managing multiple issues across the globe simultaneously. The position will occasionally require trips for product installation in the New England area. The Tier 2 Technician will work closely with production on system builds and with Tier 3 on software bugs.
Job Type: Full Time
Office Location: Concord, NH (Merrimack County, roughly 65 miles from Boston)